Title: WordPress-side record info lost
Last modified: March 24, 2026

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# WordPress-side record info lost

 *  [ADeweyan](https://wordpress.org/support/users/adeweyan/)
 * (@adeweyan)
 * [3 weeks, 4 days ago](https://wordpress.org/support/topic/wordpress-side-record-info-lost/)
 * Starting March 17, when we synchronize our data to the AirTable data, new posts
   are created for each listing. This means the additional information we added 
   to the listings is lost (images, description, etc.). The system was working fine
   until the morning of March 17, and as far as we know nothing changed on our end.
 * The logs do not show any errors — just that on the last sync on March 16, the
   records were matched and synchronized, while on the 17th, no matches are found
   and new records are created (and the old ones deleted for some reason).
 * We have the Pro version of the plugin but have been unable to access the support
   website because we don’t have the support password.

Viewing 1 replies (of 1 total)

 *  [cristianwpconnect](https://wordpress.org/support/users/cristianwpconnect/)
 * (@cristianwpconnect)
 * [3 weeks, 3 days ago](https://wordpress.org/support/topic/wordpress-side-record-info-lost/#post-18862278)
 * Hi [@adeweyan](https://wordpress.org/support/users/adeweyan/)
 * Could you please create a ticket on our support platform? You wiil find the info
   in the following link: 
   [https://ca.onetimesecret.com/secret/iak1lemx79il4dp988wkvrz00rw27ba4m37n02ftqpqdylxjmgwa2rcvtung7m](https://ca.onetimesecret.com/secret/iak1lemx79il4dp988wkvrz00rw27ba4m37n02ftqpqdylxjmgwa2rcvtung7m)
   Please add the logs of the plugin.
 * Kind Regards,
 * Cristian
 * WP connect Support

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [cristianwpconnect](https://wordpress.org/support/users/cristianwpconnect/)
 * Last activity: [3 weeks, 3 days ago](https://wordpress.org/support/topic/wordpress-side-record-info-lost/#post-18862278)
 * Status: not resolved