WordPress site crashed after installing Constant Contact plugin

Hi there,

Just walked in to work (I manage a restaurant) to discover that my office manager had crashed the site. Well, SHE didn’t, but the plug-in she installed did.

Our management team was recently given the WordPress login for our site (We have a webmaster, who was hired by the restaurant owner, who is… well, not so awesome. And is located in Israel. Long story. Anyway…). We are pushing a new marketing campaign, so my office manager created a pop-up to gather our site visitor email addresses. She then decided it would be easier to implement said pop-up via the constant contact plugin.

As far as I’m aware, she installed the plug-in correctly, but immediately after doing so, we were not able to access our website OR our WordPress dashboard. Message is “Website Cannot be Reached” error name “Invalid response”.

She immediately went in through our host and accessed the site file manger, deleted the constant contact plug-in folders, and two new files that were added to the cache since she installed the plugin.

That’s when I arrived. My first thought was that the plug-in was not playing nice with our theme, so I went into our site files and just renamed the theme directory. This, obviously, did not work.

Error message we’re getting now is “DNS probe finished nxdomain” …

This is our restaurant’s website, used for guests to order delivery food as well as view our dine-in menu as well as catering and private party services, so we’d like to get back on line asap. Our webmaster, as I said, is in Israel, and is Orthodox Jewish. This is a holiday weekend, so she will probably not be able to work on this for at least another 4 days.

Please help us? ANY advice is much appreciated.

Cheers,
jess

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