Title: WordPress Site Down
Last modified: August 22, 2016
---
# WordPress Site Down
* [shibbytudeuk](https://wordpress.org/support/users/shibbytudeuk/)
* (@shibbytudeuk)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/)
* Hi! I hope you can help.
* A website which was done a while has gone down and just shows a password box:
* [http://www.jimaimracing.co.uk/](http://www.jimaimracing.co.uk/)
* I have had a look at the FTP and nothing seems to of changed like a hack or anything,
has anyone seen this problem before or know how to fix?
* Thanks for help!
Viewing 15 replies - 1 through 15 (of 19 total)
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* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244136)
* Hey there
* This looks to be a standard .html file with the following code:
*
* If you look in the root of the install, do you see any .html files such as index.
html? If so, remove it and your site *should* come back
* Thread Starter [shibbytudeuk](https://wordpress.org/support/users/shibbytudeuk/)
* (@shibbytudeuk)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244140)
* Hi,
* Thanks for reply.
* No there is no index.html file in the root of the site, no idea where its getting
this page from!
* Very strange, thanks for help though.
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244141)
* Are you not able to get into the WordPress admin Dashboard? If so, deactivate
all plugins and try again. If this doesn’t work, contact your host immediately.
* Thread Starter [shibbytudeuk](https://wordpress.org/support/users/shibbytudeuk/)
* (@shibbytudeuk)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244144)
* Hi,
* No cant access at all, if I go to any page it just comes up with that password
box.
* Have contacted the webhosts but they haven’t been very helpful so far sadly!
* Thanks again for help.
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244146)
* Are you the only one working on this site? did you install any password plugins?
But this really doesn’t look like a plugin. This definitely has to be some type
of index file on your site. Check your index.php file too just in case.
* Thread Starter [shibbytudeuk](https://wordpress.org/support/users/shibbytudeuk/)
* (@shibbytudeuk)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244152)
* No not the only person, but they said they havent worked on it in a while and
I checked the FTP plugins folder and there hasnt been a new plugin since two
months ago either.
* Still hunting around for this other file, nothing in the index.php file either.
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 9 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244153)
* What is really strange also is that password form doesn’t seem to do anything
anyway. I don’t think its really password protecting anything, its just for display
purposes it seems.
* [PegWeb](https://wordpress.org/support/users/pegweb/)
* (@pegweb)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244454)
* Did you figure this out? One of our sites is doing the same thing now.
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244455)
* Peg,
* Its best to create your own topic, but what is the link to your site? I need
to know what it looks like in order to tell you what it is. Thanks
* [PegWeb](https://wordpress.org/support/users/pegweb/)
* (@pegweb)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244456)
* I try to post the url here but it does not appear to let me.
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244457)
* Just type in name of domain dot com or something….it should let you just fine
* [PegWeb](https://wordpress.org/support/users/pegweb/)
* (@pegweb)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244458)
* briandressler dot com
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244459)
* Thanks
*
* That is the page source code. It seems its just an index.html file in your root
or something. Check via FTP and remove anything that says index.html
* Thread Starter [shibbytudeuk](https://wordpress.org/support/users/shibbytudeuk/)
* (@shibbytudeuk)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244460)
* Hi!
* Sorry should of marked this topic as resolved.
* The site was hacked, looked at a few of the WordPress files and it had all sorts
of stuff in the code about Viagria and stuff!!
* So I had a back up, updated the site to the latest version of the WordPress,
and has been fine since then!! (also moved web hosts, and the last one wasnt
good at all!)
* Hopefully you have a back up also! will fix the problem.
* [Mike Price](https://wordpress.org/support/users/castroboy/)
* (@castroboy)
* [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/#post-5244461)
* Thanks for responding Shibby. Yes if the index.html file was added by this person
then yes hacked is most likely same cause here. In fact, it looks identical to
what your site looked like so Peg, I would recommend going down the path of cleaning
your hacked site.
Viewing 15 replies - 1 through 15 (of 19 total)
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The topic ‘WordPress Site Down’ is closed to new replies.
* In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
* 19 replies
* 3 participants
* Last reply from: [Mike Price](https://wordpress.org/support/users/castroboy/)
* Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/wordpress-site-down-1/page/2/#post-5244465)
* Status: not resolved
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