Title: WordPress Stats not loading
Last modified: August 20, 2016

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# WordPress Stats not loading

 *  [DS60burnout](https://wordpress.org/support/users/ds60burnout/)
 * (@ds60burnout)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/wordpress-stats-not-loading/)
 * This error message appears:
 * User Agent: “Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like
   Gecko) Chrome/25.0.1364.152 Safari/537.22”
    Page URL: “[http://www.mindingtherapy.com/wp-admin/admin.php?page=stats&noheader&#8221](http://www.mindingtherapy.com/wp-admin/admin.php?page=stats&noheader&#8221);
   API URL: “[http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=23175902&charset=UTF-8&color=fresh&j=1:2.2&#8221](http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=23175902&charset=UTF-8&color=fresh&j=1:2.2&#8221);
   http_request_failed: “Operation timed out after 90001 milliseconds with 0 bytes
   received”
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 2 months ago](https://wordpress.org/support/topic/wordpress-stats-not-loading/#post-3531216)
 * Could you try to access your stats via WordPress.com?
    [https://wordpress.com/#!/my-stats/?unit=1&blog=23175902](https://wordpress.com/#!/my-stats/?unit=1&blog=23175902)
 * If you can access your stats there, the problem might be linked to a plugin conflict
   on your site. Could you try to disable all other plugins, one at a time, and 
   let me know if you find a conflict?
 *  Thread Starter [DS60burnout](https://wordpress.org/support/users/ds60burnout/)
 * (@ds60burnout)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/wordpress-stats-not-loading/#post-3531227)
 * Thanks your response.
    I could access my stats via WordPress.com. As I was deactivating
   plugins, I got to Jetpack and mistakenly deactivated it. When I reactivated it,
   it wouldn’t–and still won’t–allow me to do the next step, which is to click on
   the WordPress button to connect. Could this be why I not only can’t access stats
   but also have found out that subscribers to my site aren’t getting their emails
   about my posts?
 *  Thread Starter [DS60burnout](https://wordpress.org/support/users/ds60burnout/)
 * (@ds60burnout)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/wordpress-stats-not-loading/#post-3531230)
 * UPDATE: After trying several times to connect with the WordPress button, with
   the continuously rolling circle going nowhere, I got this message:
    Jetpack could
   not contact WordPress.com: register_http_request_failed. This usually means something
   is incorrectly configured on your web host. SSL connection timeout Can you advise?
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 2 months ago](https://wordpress.org/support/topic/wordpress-stats-not-loading/#post-3531233)
 * Thanks for the extra details.
 * Can you please try installing the Jetpack Compatibility Plugin so we can see 
   some additional information from your site?
 * 1) Download the plugin from [http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip](http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip)
   
   2) Upload the plugin to your site via Dashboard -> Plugins -> Add New. 3) Activate
   the plugin and go to Plugins -> Jetpack Compatibility Test. 4) Click the “Select
   All” button. 5) Send us the test results via this contact form: [http://en.support.wordpress.com/contact/?jetpack=needs-service](http://en.support.wordpress.com/contact/?jetpack=needs-service)
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘WordPress Stats not loading’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
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## Tags

 * [Wordpress stats](https://wordpress.org/support/topic-tag/wordpress-stats/)

 * 4 replies
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/wordpress-stats-not-loading/#post-3531233)
 * Status: not resolved