Title: wordpress update 4.2 issue Last modified: August 24, 2016 --- # wordpress update 4.2 issue * Resolved [Steve](https://wordpress.org/support/users/hackers4free/) * (@hackers4free) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/) * Hello,Can somebody tell me why i got this message before updating wordpress ? is there an error from jetpack ? * [http://hackers4free.com/wp-content/uploads/2015/04/wpupdate.jpg](http://hackers4free.com/wp-content/uploads/2015/04/wpupdate.jpg) * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/wordpress-update-42-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wordpress-update-42-issue/page/2/?output_format=md) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051759) * Thanks for the report! * That’s a known issue, and we’re looking into it. We’ll get this fixed in the next Jetpack release. You can follow our progress here: [https://github.com/Automattic/jetpack/issues/2016](https://github.com/Automattic/jetpack/issues/2016) * In the meantime, I would suggest the following: go the Jetpack menu in your dashboard, scroll down to the bottom of the page, and click on “Disconnect from WordPress. com”. Once you’ve done so you’ll be able to reconnect to WordPress.com by clicking on the connect button at the top of the page. * That should help. * Thread Starter [Steve](https://wordpress.org/support/users/hackers4free/) * (@hackers4free) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051771) * I did it ! thanks a lot !! * Thread Starter [Steve](https://wordpress.org/support/users/hackers4free/) * (@hackers4free) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051776) * That message had shown up again 😀 ( after wp update) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051861) * It seems you haven’t tried to disconnect from WordPress.com and reconnect with another account yet. Could you give that a try and let me know how it goes? * [mahmoud samy](https://wordpress.org/support/users/flashgames/) * (@flashgames) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051862) * i have same problem after reconnect with another account now ! my wordprees 4.2 and Jetpack 3.5 * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051863) * [@mahmoud](https://wordpress.org/support/users/mahmoud/) samy Could you post your site URL here, so I can have a look? * If you want it to remain private, you can also contact us via this contact form: [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * Thread Starter [Steve](https://wordpress.org/support/users/hackers4free/) * (@hackers4free) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051864) * I have reconnected to another account and i have same problem.. * [mahmoud samy](https://wordpress.org/support/users/flashgames/) * (@flashgames) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051865) * [@jeremy](https://wordpress.org/support/users/jeremy/) Herve * [http://programsbahr.com/](http://programsbahr.com/) * [M McCallister](https://wordpress.org/support/users/m-mccallister/) * (@m-mccallister) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051882) * I upgraded WordPress to 4.2 and now Jetpack is no longer a menu option in the dashboard and I cannot re-install it because I get the prompt that the file is already installed and installation failed. Am I missing something? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051893) * [@hackers4free](https://wordpress.org/support/users/hackers4free/) I don’t see any mention of the disconnection on our end. Could you give it another try? * [@mahmoud](https://wordpress.org/support/users/mahmoud/) samy Could you tell me more about your site setup? Do you use Multisite? If so, do you use a domain mapping plugin? * Thanks! * [@m](https://wordpress.org/support/users/m/) McCallister Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here: [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation) * You’ll find the Jetpack plugin folder here: * ``` wp-content plugins jetpack - DELETE THIS FOLDER ``` * If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel. * If that doesn’t help, could you please start your own thread, as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome)? [http://wordpress.org/support/plugin/jetpack#postform](http://wordpress.org/support/plugin/jetpack#postform) * Thank you! * Thread Starter [Steve](https://wordpress.org/support/users/hackers4free/) * (@hackers4free) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051894) * I already did [http://hackers4free.com/wp-content/uploads/2015/04/wpupdate1.jpg](http://hackers4free.com/wp-content/uploads/2015/04/wpupdate1.jpg) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051895) * I’ve made some changes to your Jetpack settings. Could you give it one last try? * Thanks! * Thread Starter [Steve](https://wordpress.org/support/users/hackers4free/) * (@hackers4free) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051896) * Yes, you did it ! the message is gone:D * [mahmoud samy](https://wordpress.org/support/users/flashgames/) * (@flashgames) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051907) * [@jeremy](https://wordpress.org/support/users/jeremy/) Herve * no i have one site on shared host at hostgator * [mahmoud samy](https://wordpress.org/support/users/flashgames/) * (@flashgames) * [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/#post-6051908) * [@jeremy](https://wordpress.org/support/users/jeremy/) Herve no i have one site Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/wordpress-update-42-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wordpress-update-42-issue/page/2/?output_format=md) The topic ‘wordpress update 4.2 issue’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 18 replies * 4 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/wordpress-update-42-issue/page/2/#post-6051915) * Status: resolved