Title: wordpress version update problem Last modified: October 16, 2018 --- # wordpress version update problem * [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/) * Hi, I update wordpress version 4.9.8 by ftp, changes seen in cpanel but not seen in dashboard. Wordpress dashboard is not displaying database update message. WordPress dashboard is displaying wordpress 5.4.14. I used wordpress,woocommerce and mystile theme. Before update i disable the all plugins.Kindly help me to solve the problem. Viewing 13 replies - 1 through 13 (of 13 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785368) * Please post a screenshot of this. Put the screenshot on imgur.com and paste a link to that here. * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785662) * Hi, ok,I paste the link.[https://imgur.com/jHMQGwd](https://imgur.com/jHMQGwd) * _[Moderated to fix link]_ - This reply was modified 7 years, 8 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785681) * Sorry, i have paste the wrong link . [https://imgur.com/jHMQGwd](http://www.imgur.com) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785688) * What happens in you click “update now”? * It appears that whatever you did in cpanel made no difference, so I suspect you put the files in the wrong place. * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785700) * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785789) * I click update wordpress in dashboard but update is not complete (see screenshot). And after update in ftp i check my website,website is open properly. And in cpanel all the files shows todays date.When i transfer files in filezilla it takes only 15 minutes. When last time i do that filezilla takes too much time and website is not open, so i restore website by backup.[](https://imgur.com/a/oxr6yqw) and [](https://imgur.com/a/8RjZscj) * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785798) * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785810) * Screenshot link is not uploaded. Don’t know why? * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785812) * You keep posting blank messages! * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785817) * Where are you putting these files you say you’re uploading? In your public_html directory? * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10785959) * I put the files in httpdocs > wordpress. I open wordpress files and delete wp- admin and wp-include and upload new from desktop. After that i transfer rest of the file. Then i open wp-content and only change index file (leave plugins and themes files as it is). Basically i dont change wp-content, wp-config file. I see that wordpress files are reside in httpdocs folder ( when i click on httpdocs then i see wp-admin wp-include etc. wordpress files with wordpress folder,when i click on the wordpress folder then again i see wordpress files.) also. MY all plugins are reside in httpdocs > wp-content. So i upload files in httpdocs>wordpress but when i check in cpanel httpdocs files also showed today’s date. so i think all files change in httpdocs and httpdocs>wordpress. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10786411) * In httpdocs, replace all files *except* wp-config.php. * Thread Starter [sara241](https://wordpress.org/support/users/sara241/) * (@sara241) * [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10787641) * OK finally wordpress update is complete. I replace all wordpress files in httpdocs and in dashboard, database update message is displayed.I click on it and process is complete. Thank you for your cooperation. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘wordpress version update problem’ is closed to new replies. ## Tags * [update](https://wordpress.org/support/topic-tag/update/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 2 participants * Last reply from: [sara241](https://wordpress.org/support/users/sara241/) * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/wordpress-version-update-problem/#post-10787641) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics