Title: WordPress visual editor (TinyMCE) conflict
Last modified: September 1, 2016

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# WordPress visual editor (TinyMCE) conflict

 *  [wdenley](https://wordpress.org/support/users/wdenley/)
 * (@wdenley)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/)
 * Whenever the PilotPress plugin is enabled, the editor buttons disappear from 
   the built in visual editor (pages and posts). I am not able to write anything
   in the visual editor box, and anything I enter in the visual editor disappears
   as soon as I switch to the visual editor.
 * The appropriate buttons are still there in the text editor, and it works fine
   for entering/editing.
 * I have ruled out other plugins/themes as the issue. This problem happens even
   if PilotPress is the only plugin enabled on Twenty15 theme.
 * How can I resolve this?
 * [https://wordpress.org/plugins/pilotpress/](https://wordpress.org/plugins/pilotpress/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [ontraportfrank](https://wordpress.org/support/users/ontraportfrank/)
 * (@ontraportfrank)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-7608371)
 * Please contact our support team! You can chat them from inside your ONTRAPORT
   account by clicking the question mark icon at the top right, or initiate a chat
   from our home page at [http://ontraport.com](http://ontraport.com)
 *  [Cyndi](https://wordpress.org/support/users/cynderella/)
 * (@cynderella)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8248053)
 * I have the same issue too and support told me to deactivate plugins, themes. 
   It’s tinymce conflict.
 *  [ontraportfrank](https://wordpress.org/support/users/ontraportfrank/)
 * (@ontraportfrank)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8248200)
 * Thanks, Cyndi. Was it the [TinyMCE Advanced](https://wordpress.org/plugins/tinymce-advanced/)
   plugin? Or did the error show up with the default visual editor in WordPress (
   which uses the default format TinyMCE editor).
 *  [Cyndi](https://wordpress.org/support/users/cynderella/)
 * (@cynderella)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8250624)
 * Support said it was due to conflict with SSL, they changed the settings for PilotPress
   but I’m still seeing white screen for content area so we’re resuming again today
   with support.
 *  [Essekia](https://wordpress.org/support/users/essekia/)
 * (@essekia)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8669705)
 * Has this been resolved yet?
 *  [ontraportfrank](https://wordpress.org/support/users/ontraportfrank/)
 * (@ontraportfrank)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8669749)
 * Yes, these issues are always resolved through our support team; if you are having
   an issue please click the question mark help icon in your account and click the
   link to chat Support. They will get the necessary credentials from you and troubleshoot
   the issue.
 * You can also initate a chat session from [https://ontraport.com](https://ontraport.com).
   Have your ONTRAPORT admin email address or account number available for the representative.
 *  [ontraportfrank](https://wordpress.org/support/users/ontraportfrank/)
 * (@ontraportfrank)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8669768)
 * Without naming the webhost, in Cyndi’s case her webhost had a caching set up 
   they would not change or make exceptions to; usually a host will whitelist a 
   folder if needed. She changed webhosts and, after editing her .htaccess file 
   to remove a “deny from all” directive for .php files (???), the system is working
   as designed.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘WordPress visual editor (TinyMCE) conflict’ is closed to new replies.

 * ![](https://ps.w.org/pilotpress/assets/icon-256x256.png?rev=1527605)
 * [PilotPress](https://wordpress.org/plugins/pilotpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pilotpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pilotpress/)
 * [Active Topics](https://wordpress.org/support/plugin/pilotpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pilotpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pilotpress/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [ontraportfrank](https://wordpress.org/support/users/ontraportfrank/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/wordpress-visual-editor-tinymce-conflict/#post-8669768)
 * Status: not resolved