Title: WP-Appbox Invalid Publisher code error
Last modified: October 18, 2022

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# WP-Appbox Invalid Publisher code error

 *  [Kip Kniskern](https://wordpress.org/support/users/kip-kniskern/)
 * (@kip-kniskern)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/wp-appbox-invalid-publisher-code-error/)
 * I am getting an “Invalid Publisher Code, Offer, or Publisher – Advertiser Partnership
   Status” error on our (mostly Microsoft Store) WP Appbox boxes. Not sure when 
   this started, but seems to be affecting most/all of our WP-Appbox boxes.
    I tried
   unchecking the affiliate links to see if there was an issue with my Microsoft
   Store / rakuten affiliate, but am getting the same error even when sending the
   affiliate $$ to the app publisher. I also tried clearing the cache and resetting
   blocked queries in Settings>Advanced>Reset, but that didn’t help either
    -  This topic was modified 3 years, 7 months ago by [Kip Kniskern](https://wordpress.org/support/users/kip-kniskern/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-appbox-invalid-publisher-code-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Kip Kniskern](https://wordpress.org/support/users/kip-kniskern/)
 * (@kip-kniskern)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/wp-appbox-invalid-publisher-code-error/#post-16110974)
 * shoot nevermind this is happening when logged in, but not when logged out of 
   WordPress, my bad
    This is still happening, both when logged in and logged out.
   I was able to get to the appbox links once, but after clearing the site caches,
   that is no longer the case. This is still an unresolved error.
    -  This reply was modified 3 years, 7 months ago by [Kip Kniskern](https://wordpress.org/support/users/kip-kniskern/).
      Reason: thought it was resolved, it wasn't
 *  Plugin Author [Marcelismus](https://wordpress.org/support/users/marcelismus/)
 * (@marcelismus)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/wp-appbox-invalid-publisher-code-error/#post-16114973)
 * Please check the affiliate settings, the “sid”-parameter with the “SID” looks
   weird:
 * `https://click.linksynergy.com/deeplink?id=SID%203...46&mid=24542&murl=`
 * That doesn’t look like anything I can fix to me. The message is generated by 
   Rakuten Advertising when the two IDs (Advertiser ID & Rakuten ID) do not match
   or the ID is not allowed for the Rakuten program.
 * Try creating a link using Rakuten’s deep linking tool and then copying the id,
   should look something like this:
 * [https://ibb.co/N2swsPP](https://ibb.co/N2swsPP)
    -  This reply was modified 3 years, 7 months ago by [Marcelismus](https://wordpress.org/support/users/marcelismus/).
    -  This reply was modified 3 years, 7 months ago by [Marcelismus](https://wordpress.org/support/users/marcelismus/).
    -  This reply was modified 3 years, 7 months ago by [Marcelismus](https://wordpress.org/support/users/marcelismus/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WP-Appbox Invalid Publisher code error’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Marcelismus](https://wordpress.org/support/users/marcelismus/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/wp-appbox-invalid-publisher-code-error/#post-16114973)
 * Status: not a support question