• Resolved Petra

    (@jdiezn8d)


    Hi,

    I have just updated the plugin from 2.1.6 to 2.1.7 and on the frontend appears “altEmail_containter” behind the button. Not on the backend. I have deactivated the plugin, so you will not see it on now. Would you please fix it and meanwhile let me know how to downgrade?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Dnesscarkey

    (@dnesscarkey)

    Hi,

    We have css there to hide it. Seems like your website is still loading old css files or serving cache files.

    Please clear cache of your cache / minify plugin if you are using any.

    Thanks

    Hi, I purged and even deactivated the cache. On some pages, it still shows the alternate email. Example:
    https://www.rickli-ag.ch/kontakt/

    any idea?

    Regards
    Martin

    I found the problem. There was a conflict with a style of the theme:

    .hentry { position: relative; margin-bottom: 60px; font-size: 16px; line-height: 1.7; z-index: 10; }

    I needed to remove the “position:relative”, which also hides your new fields. I don’t know why it conflicts with yours. Maybe you know more about that.

    Regards

    Martin

    Hi,

    I have exactly the same problem on over 70 websites.
    They all use the “Hueman Pro” theme.

    I’ve tried clearing the cache, but the problem isn’t solved.

    For now, the only way I’ve found to hide this extra field is to add the following CSS class:

    #altEmail_container {display:none}

    But it would be nice if this problem could be solved in a future update.

    Best regards,
    Bertrand

    I have the same problem on my sites. They all run with the “Astra Theme”.

    Best regards,

    Hektor

    • This reply was modified 2 years, 6 months ago by hektorpia.

    “We have css there to hide it”.
    Ok, works – but an update from your part is highly appreciated 😉

    Plugin Author Dnesscarkey

    (@dnesscarkey)

    Hi,

    Please update to 2.1.8. It will fix field visiblity issue.

    Also, please be sure to remove display:none css that was used a quick hack before.

    Thanks

    • This reply was modified 2 years, 6 months ago by Dnesscarkey.
    Thread Starter Petra

    (@jdiezn8d)

    Perfect! Thanks for you quick fix 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

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