Title: WP Engine Support
Last modified: August 21, 2016

---

# WP Engine Support

 *  Resolved [mdmoreau](https://wordpress.org/support/users/mdmoreau/)
 * (@mdmoreau)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/wp-engine-support/)
 * Having some trouble getting the plugin to work on WP Engine. The files are definitely
   in the correct place with the right permissions, but the plugin still shows them
   as missing. Has anyone run into this problem before?
 * my debug log: [http://pastebin.com/GZqJZKjD](http://pastebin.com/GZqJZKjD)
    notes
   from WP Engine support: [http://pastebin.com/YGUhXcNE](http://pastebin.com/YGUhXcNE)
 * [http://wordpress.org/plugins/ewww-image-optimizer/](http://wordpress.org/plugins/ewww-image-optimizer/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/wp-engine-support/#post-3974957)
 * They have the exec function disabled, so the plugin will not work. The only way
   to fix it is to ask if they will enable it.
 * Normally, you would have seen a big red warning about this, but there was a bug(
   fixed in ‘dev’) that missed exec being disabled if it is the first function in
   the disabled_functions list.
 *  Thread Starter [mdmoreau](https://wordpress.org/support/users/mdmoreau/)
 * (@mdmoreau)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/wp-engine-support/#post-3975006)
 * Ah okay gotcha – actually noticed that but wasn’t sure if it was the main problem.
   Appreciate the quick response!
 *  Anonymous User 162421
 * (@anonymized-162421)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/wp-engine-support/#post-3975165)
 * Just as a note for anyone else who comes here, don’t bother asking WPEngine to
   enable it, as they will not do so.
 * You can read their explanation for not allowing exec() functions here:
 * [http://support.wpengine.com/backupbuddy/](http://support.wpengine.com/backupbuddy/)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WP Engine Support’ is closed to new replies.

 * ![](https://ps.w.org/ewww-image-optimizer/assets/icon-256x256.png?rev=1582276)
 * [EWWW Image Optimizer](https://wordpress.org/plugins/ewww-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ewww-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ewww-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ewww-image-optimizer/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: Anonymous User 162421
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/wp-engine-support/#post-3975165)
 * Status: resolved