Title: WP Forms Error on Send
Last modified: April 2, 2024

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# WP Forms Error on Send

 *  Resolved [jaynation](https://wordpress.org/support/users/jaynation/)
 * (@jaynation)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-forms-error-on-send/)
 * Hi All,
   I hope you’re all well.I’ve been trying to troubleshoot this…two customers
   have recently completed our ‘registration form’ (has CAPTCHA enabled), and they
   have received this error:“The form was unable to submit. Please contact the site
   administrator.”
 * I have been using the WP Forms plug-in and our form for 3 years (with some updates)
   and have never had issues until this year. 
   I have:1. Checked the forum for similar
   issues – followed steps, still not solved2. Updated WP and all plug-ins3. Checked
   the ‘purge cache time’ in Breeze – set to default recommended setting 1440 (1
   day)4. I cannot however replicate this errorAny help would be appreciated.
 * Thanks
 * JP
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-forms-error-on-send%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * (@shawon001)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-forms-error-on-send/#post-17550818)
 * Hello [@jaynation](https://wordpress.org/support/users/jaynation/),
   Thanks for
   reaching out and I am so sorry to hear about the trouble.
 * I have inspected your site and it looks like you are using – “[Anti spam prevention](https://a.supportally.com/i/abuNYe)”
   feature on the form.
   Because of this, your users are getting this error- “The
   form was unable to submit. Please contact your administrator” and they were unable
   to submit the form. The issue occurs because of the difference in the cache lifetime
   on your site and in the token lifetime of the anti-spam protection option (which
   is set to 2 days).
 * **Solution:
   1. Disable the anti-spam protection on your form: [https://i.imgur.com/LprdFZ8.png](https://i.imgur.com/LprdFZ8.png).
   Since you have reCaptcha configured, that should be enough to prevent spam entries.
 * **Or, **2.** **increase the lifetime of our token to 1 day more than your site
   cache lifetime is now. This can be accomplished by following [this](https://wpforms.com/developers/how-to-change-the-cache-time-on-your-form-token/)
   tutorial.
 * In case it helps, here’s our tutorial with the most common ways to add custom
   code like [this](https://wpforms.com/developers/how-to-add-custom-php-or-javascript-for-wpforms/).
 * For the most beginner-friendly option in that tutorial, I’d recommend using the
   [WPCode](http://www.wpbeginner.com/plugins/how-to-easily-add-custom-code-in-wordpress-without-breaking-your-site/)
   plugin. This will protect your code from updates and keep it easy to manage right
   within your WordPress admin area.
 * Once you are done with the changes, the issue should be resolved.
   Hope this helps.
   Thanks!
 *  Plugin Support [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * (@shawon001)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-forms-error-on-send/#post-17557509)
 * Hi [@jaynation](https://wordpress.org/support/users/jaynation/),
 * We haven’t heard back from you in a few days, so I’m going to go ahead and close
   this thread for now. But if you’d like us to assist further, please feel welcome
   to continue the conversation.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WP Forms Error on Send’ is closed to new replies.

 * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748)
 * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpforms-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpforms-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/wpforms-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpforms-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpforms-lite/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/wp-forms-error-on-send/#post-17557509)
 * Status: resolved