Title: WP Google Maps Basic cannot be installed
Last modified: January 24, 2019

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# WP Google Maps Basic cannot be installed

 *  Resolved [sandrazurich](https://wordpress.org/support/users/sandrazurich/)
 * (@sandrazurich)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/wp-google-maps-basic-cannot-be-installed/)
 * Hello
 * I had the Basic and Pro version of WP Google Maps installed before.
    Now, the
   Basic version disappeared from the Plugin selection – the Pro version is still
   there… When I try to reinstall the Basic version it fails with the message “Installation
   failed: Destination folder already exists.”
 * Please help, as the google map is the core piece of our website.
 * Thank you and best regards!
    Sandra
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-google-maps-basic-cannot-be-installed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [perryrylance](https://wordpress.org/support/users/perryrylance/)
 * (@perryrylance)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/wp-google-maps-basic-cannot-be-installed/#post-11129364)
 * Hi there
 * Thank you for getting in touch.
 * It sounds like your plugin installation has been damaged somehow and that files
   are missing, but because other files are present WordPress will not allow you
   to overwrite the remaining files.
 * You will need to remove the folder over FTP or using a file manager before reinstalling.
 * Please try that and let us know if that helps?
 * Kind regards
    – Perry
 *  Thread Starter [sandrazurich](https://wordpress.org/support/users/sandrazurich/)
 * (@sandrazurich)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/wp-google-maps-basic-cannot-be-installed/#post-11130273)
 * Dear Perry
 * Thank you very much for your quick reply.
 * It worked!
 * Have a nice weekend,
    BR Sandra
 *  [perryrylance](https://wordpress.org/support/users/perryrylance/)
 * (@perryrylance)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/wp-google-maps-basic-cannot-be-installed/#post-11137978)
 * Hi Sandra
 * We’re glad to hear it, thank you for letting us know!
 * Kind regards
    – Perry

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WP Google Maps Basic cannot be installed’ is closed to new replies.

 * ![](https://ps.w.org/wp-google-maps/assets/icon-256x256.png?rev=3058363)
 * [WP Go Maps - Google Maps, OpenStreetMap, Leaflet Map](https://wordpress.org/plugins/wp-google-maps/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-google-maps/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-google-maps/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-google-maps/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-google-maps/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-google-maps/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [perryrylance](https://wordpress.org/support/users/perryrylance/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/wp-google-maps-basic-cannot-be-installed/#post-11137978)
 * Status: resolved