Title: WP Knowledge Base Problems
Last modified: August 31, 2016

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# WP Knowledge Base Problems

 *  [InventLabs](https://wordpress.org/support/users/inventlabs/)
 * (@inventlabs)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/)
 * Hi,
 * Experiencing several problems.
 * 1. When entering words into search box, entire page refreshes and stays white–
   it doesn’t reload.
 * 2. Knowledge base page – displaying the words ‘blog archives’ as a Heading at
   the top of the page above the words ‘Knowledge Base’.
 * Please advise.
 * Thanks in advance.
 * [https://wordpress.org/plugins/wp-knowledgebase/](https://wordpress.org/plugins/wp-knowledgebase/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178390)
 * 1.) Sounds like some conflict with the AJAX search. Please check your error console
   for clues or if you need help please post a link to the affected page so I can
   help you further.
 * 2.) Please post a link to the affected page so I can see the problem, check the
   code and try to help on this one.
 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178449)
 * Ok checked it at [http://we-cair.com/knowledgebase/](http://we-cair.com/knowledgebase/)
 * 1.) The search worked fine for me. I tested with various search terms
 * 2.) Please see FAQs on how to modify your templates. In your case your theme 
   is such that it is pulling in the default blog page header. You’ll just need 
   to tweak your WP Knowledgebase page templates to get around this.
 * PS Please keep correspondence in this thread not via personal email. I’m sure
   you can understand, with hundreds of thousands of users of my plugins I need 
   to use the forum and support ticket system to keep track of things.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178655)
 * Hi [@inventlabs](https://wordpress.org/support/users/inventlabs/), What did you
   need a moderator for?
 *  Thread Starter [InventLabs](https://wordpress.org/support/users/inventlabs/)
 * (@inventlabs)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178656)
 * Hi Andrew. Thanks for the quick response. Request to remove this thread.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178657)
 * We generally don’t remove threads unless they’re non-legit support topics, like
   spam.
 * _Edited: See [https://codex.wordpress.org/Forum\_Welcome#Deleting\_.2F\_Editing\_Posts](https://codex.wordpress.org/Forum_Welcome#Deleting_.2F_Editing_Posts)_
 *  Thread Starter [InventLabs](https://wordpress.org/support/users/inventlabs/)
 * (@inventlabs)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178658)
 * The link in Maeve’s post is private. Maeve wasn’t meant to post it. So I’d appreciate
   it if you removed it.
 *  Thread Starter [InventLabs](https://wordpress.org/support/users/inventlabs/)
 * (@inventlabs)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178659)
 * It’s a security concern. I didn’t post the link. I’m really disappointed by the
   rigidity and lack of consideration in operation here.
 * Can you at least remove the link.
 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178660)
 * If it’s easier [@andrew](https://wordpress.org/support/users/andrew/), you could
   obscure/remove the offending link.
 * Sorry about this guys, it was my bad. I was trying to streamline support and 
   keep all the relevent details in the thread. I did not anticipate that posting
   the site link would cause issue given that the website in question is public 
   on the www. Apologies.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178661)
 * Moderators have the tools to edit and delete posts, but we don’t do it unless
   it’s serious, as per my above link. A website url by definition is not private.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘WP Knowledge Base Problems’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-knowledgebase_c56559.svg)
 * [WordPress Knowledge base & Documentation Plugin - WP Knowledgebase](https://wordpress.org/plugins/wp-knowledgebase/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-knowledgebase/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-knowledgebase/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-knowledgebase/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-knowledgebase/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-knowledgebase/reviews/)

 * 9 replies
 * 3 participants
 * Last reply from: [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/wp-knowledge-base-problems/#post-7178661)
 * Status: not resolved