Title: WP Optimize is Not Loading
Last modified: March 7, 2021

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# WP Optimize is Not Loading

 *  Resolved [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/)
 * Hi,
 * We are trying to optimize our website and downloaded WP Optimize. When we click
   on the Optimizations tab it does not generate the list of options that are available
   to optimize. When we click on the Tables tab it does not generate a list of tables.
   It says “Loading tables list..” and the wheel spins and nothing happens. If you
   click on images none of the uncompressed images in our media gallery display 
   for us to compress. Are you aware of any reasons that this would be happening?
   Do you have any recommendations? We use WP Optimize on other sites and it works
   great but for whatever reason it doesn’t want to load/work on this site.
 * Thanks,
    Ryan Edwards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-optimize-is-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [Harshad](https://wordpress.org/support/users/bornforphp/)
 * (@bornforphp)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14147709)
 * [@gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * Could you run the following test with your browser’s developer tools?
 * 1. In your browser, open your Developer Tools (instructions on how to do this
   for each major browser can be found here)
    2. Open the ‘Console’ tab if it is
   not already open 3. Reload the page and attempt to take a screenshot
 * Do you see any errors appear in the developer console? Could you send me a copy
   of screenshot of those errors?
 *  Thread Starter [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14158353)
 * Yes there are errors. Here is the [screenshot](https://www.dropbox.com/s/7dr3zjskq285sgn/Errors.png?dl=0).
 * Thank you so much.
 *  [Harshad](https://wordpress.org/support/users/bornforphp/)
 * (@bornforphp)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14158872)
 * [@gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/) There is a 500
   error inside console.
 * Could you send me a copy of your server’s PHP Error log?
    You can find this log
   through your web hosting control panel (typically cPanel). If you are unsure 
   where to find the PHP Error log, you can ask your hosts to provide it.
 * You can copy and paste the logs to [https://pastebin.com](https://pastebin.com)
   and share us the link.
 *  Thread Starter [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14163875)
 * [https://pastebin.com/eRBBUhn1](https://pastebin.com/eRBBUhn1)
 * Thank you
 *  [Harshad](https://wordpress.org/support/users/bornforphp/)
 * (@bornforphp)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14170229)
 * [@gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/) The logs didn’t
   help much
 * Can you please enable debugging mode, Please add following lines to wp-config.
   php just before where it says: /* That’s all, stop editing! Happy publishing.*/
 * define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false ); define( ‘WP_DEBUG_LOG’,
   true );
 * Then try to load the WP-Optimize page again.
 * A debug.log file should be created inside wp-content folder,which should contain
   error information in it, Please share the file with us.
 *  Thread Starter [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14175168)
 * I tried twice and a debug.log file never showed up in the wp-content folder.
 *  [Harshad](https://wordpress.org/support/users/bornforphp/)
 * (@bornforphp)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14175451)
 * [@gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/) Can you please
   try to temporary disable other plugins and switch your theme to default twenty
   twenty theme and then try to load WP-Optimize page and check it loads.
 * If it loads, then you can activate each plugin one by one and then check WP-Optimize
   stops working, so we know if there’s any plugin compatibility issue?
 *  Thread Starter [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14177089)
 * I did what you suggested and WP-Optimize works when the Woocommerce plugin is
   deactivated.
 *  Thread Starter [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14198263)
 * Do you have any suggestions or ideas on how to get WP Optimize to run without
   having to deactivate the Woocommerce plug in?
 * Thank you.
 *  Thread Starter [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * (@gsghelpdesk)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14198272)
 * [Here](https://www.dropbox.com/s/wxqr5zfkocwom6t/WPOptimize.mov?dl=0) is a video
   showing what it is doing. It only works when Woocommerce is deactivated.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘WP Optimize is Not Loading’ is closed to new replies.

 * ![](https://ps.w.org/wp-optimize/assets/icon-256x256.png?rev=1552899)
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 * 10 replies
 * 2 participants
 * Last reply from: [gsghelpdesk](https://wordpress.org/support/users/gsghelpdesk/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/wp-optimize-is-not-loading/#post-14198272)
 * Status: resolved