Title: WP Statistics doesn’t work Last modified: November 12, 2024 --- # WP Statistics doesn’t work * Resolved [dagnydom](https://wordpress.org/support/users/dagnydom/) * (@dagnydom) * [1 year, 7 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/) * WP Statistics worked correctly for many months but some time ago it stopped working properly. It shows hardly any traffic (GA Analytics shows a lot). I’ve already reinstalled the plugin. What also can be done about it? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-statistics-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Matthew](https://wordpress.org/support/users/mhdizmni/) * (@mhdizmni) * [1 year, 7 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18131283) * Hi [@dagnydom](https://wordpress.org/support/users/dagnydom/), * Thank you for opening the thread! * After reviewing your website, it seems that the visits are recorded in some browsers and not in the others. * Could you kindly navigate to **Tools > Site Health > Info** in your WordPress admin area and share the WP Statistics information with us? Kindly check this image as a reference: [https://i.vgy.me/5lNMrE.png](https://i.vgy.me/5lNMrE.png). * The issue might be from Do Not Track (DNT) option which respects the visitor’s browser setting to not track their web activity. * Thank you for your cooperation! * Regards * Thread Starter [dagnydom](https://wordpress.org/support/users/dagnydom/) * (@dagnydom) * [1 year, 7 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18132082) * ![](https://www.dropbox.com/scl/fi/i2v19h9t9rgrow9e9qe2j/Clipboard01.jpg?rlkey =utv5v7mxju1rau81rckoabt80&st=vua5o4pj&raw=1) * ![](https://www.dropbox.com/scl/fi/i2v19h9t9rgrow9e9qe2j/Clipboard01.jpg?rlkey =utv5v7mxju1rau81rckoabt80&st=eeg7f5zu&raw=1) * ![](https://www.dropbox.com/scl/fi/nvhmy9sbsn7wtvjaopo8i/Clipboard03.jpg?rlkey =vd4k4aaclcffa436zml6c5icr&st=m0ywaj9d&raw=1) * ![](https://www.dropbox.com/scl/fi/zlff60t7myzcmv9gfyi3q/Clipboard02.jpg?rlkey =pyk5p7o3c8r69qt6078jogzve&st=sb4tyg0c&raw=1) * Thank for the reply. I’m sending the scans, hope it’s what was requested. I don’t know how to disable Do Not Track (DNT). Pls help. * [Matthew](https://wordpress.org/support/users/mhdizmni/) * (@mhdizmni) * [1 year, 7 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18132279) * Dear [@dagnydom](https://wordpress.org/support/users/dagnydom/), * Kindly navigate to **Statistics > Settings > Privacy & Data Protection** in your WordPress admin area. You will find the **Do Not Track (DNT)** option under User Preferences. * Thank you! * Regards, Matthew * Thread Starter [dagnydom](https://wordpress.org/support/users/dagnydom/) * (@dagnydom) * [1 year, 6 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18134218) * Thanks. Should I disable it? * [Matthew](https://wordpress.org/support/users/mhdizmni/) * (@mhdizmni) * [1 year, 6 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18138173) * Dear [@dagnydom](https://wordpress.org/support/users/dagnydom/), * Kindly note that disabling or enabling this option depends on your preferences. Privacy laws like GDPR **do not mandate** this feature, but activating it demonstrates a commitment to privacy. * If enabled, the information from visitors who prefer not to be tracked will not be collected. * Thank you! * Regards, Matthew * Thread Starter [dagnydom](https://wordpress.org/support/users/dagnydom/) * (@dagnydom) * [1 year, 6 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18139981) * Unfortunately it stopped collecting data again. The scan shows what has been happening * ![](https://www.dropbox.com/scl/fi/04moiogucz464uwjj7vnz/wykres.jpg?rlkey=j1surxpr6ohqwous7cgntgztp& raw=1) * [Matthew](https://wordpress.org/support/users/mhdizmni/) * (@mhdizmni) * [1 year, 6 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18141188) * Dear [@dagnydom](https://wordpress.org/support/users/dagnydom/), * After reviewing the requests on your website, I can confirm that they are not being successfully submitted, and as a result, the data is not being recorded properly. * I’ve already notified our team about this issue, and they are actively investigating the problem. * In the meantime, could you let us know if you are using any cache plugins? * Thank you! * Regards, Matthew * [Matthew](https://wordpress.org/support/users/mhdizmni/) * (@mhdizmni) * [1 year, 6 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18178679) * Dear [@dagnydom](https://wordpress.org/support/users/dagnydom/), * We will mark this thread as “resolved” since we haven’t heard back from you in a while. * Additionally, it seems you have switched to the Server Side Tracking. * If the issue persists after switching back to the Client Side Tracking, or if you have any further questions, please feel free to reopen the thread or create a new one. * Thank you! * Regards, Matthew Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘WP Statistics doesn’t work’ is closed to new replies. * ![](https://ps.w.org/wp-statistics/assets/icon.svg?rev=3081064) * [WP Statistics – Simple, privacy-friendly Google Analytics alternative](https://wordpress.org/plugins/wp-statistics/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-statistics/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-statistics/) * [Active Topics](https://wordpress.org/support/plugin/wp-statistics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-statistics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-statistics/reviews/) * 8 replies * 2 participants * Last reply from: [Matthew](https://wordpress.org/support/users/mhdizmni/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/wp-statistics-doesnt-work/#post-18178679) * Status: resolved