[WP STATISTICS] [ERROR]: Failed to decrypt token

Resolved

(@hirngesicht)

Hello! Our staging site and our local test site are getting absolutely bombarded with this message. Any chance you could add a check of some sort?
Maybe only log it once every x hours, or if you check WP_ENVIRONMENT_TYPE and only log it if it’s set to “production”?

Everything still works as expected so this is a visual error only. A really annoying visual error since it fills the entire log, essentially hiding all other errors.

From debug.log:

[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token
[04-Dec-2025 12:17:08 UTC] [WP STATISTICS] [ERROR]: Failed to decrypt token

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Mehmet
(@gandomi)

4 months ago
Hello @hirngesicht,
Thank you for reporting this issue and for providing the log details.

The message “Failed to decrypt token” is only logged when WP_DEBUG is enabled, because the logging function in WP Statistics writes errors to debug.log exclusively under this condition.
That means the behavior you are seeing is expected while WP_DEBUG is set to true, especially on staging or local environments.

To stop these repeated entries from flooding your logs, you can simply disable debugging:
```
define('WP_DEBUG', false);
```
or, if you prefer to keep debugging enabled but prevent log file flooding:
```
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', false);
```
Everything in the plugin continues to work normally, this is only a visual/logging issue, not a functional error.

If you would like to request improvements such as throttling the log messages or limiting them to production environments, you can submit feature suggestions here:

https://feedback.veronalabs.com/boards/wp-statistics

We appreciate your feedback and are always open to improving the plugin!

Best regards,
Mehmet
Thread Starter hirngesicht
(@hirngesicht)

4 months ago

Thanks for the quick repsonse!

The problem is that it’s not feasible to turn off WP_DEBUG on staging or testing since we are using those to test new features, etc.

I’ll submit a feature suggestion, thanks!

Plugin Support Mehmet
(@gandomi)

4 months ago

You’re very welcome, and thanks for the clarification.
I understand that keeping WP_DEBUG enabled is essential for your staging and testing workflow. We’ll make sure your suggestion is reviewed, because adding a throttle or environment check would definitely help reduce unnecessary noise in the logs.
Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.