Title: WPConsent Scanner not working (free version)
Last modified: April 2, 2025

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# WPConsent Scanner not working (free version)

 *  [makexander](https://wordpress.org/support/users/makexander/)
 * (@makexander)
 * [1 year ago](https://wordpress.org/support/topic/wpconsent-scanner-not-working-free-version/)
 * The scanner did not work but threw a mysterious error: “Scan error: The scanner
   endpoint returned an invalid response format.” Unfortunately I wasn’t able to
   find a solution.
 * Edit: The scanner detected wordpress’s own cookies.
    -  This topic was modified 1 year ago by [makexander](https://wordpress.org/support/users/makexander/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Mircea Sandu](https://wordpress.org/support/users/gripgrip/)
 * (@gripgrip)
 * [1 year ago](https://wordpress.org/support/topic/wpconsent-scanner-not-working-free-version/#post-18394741)
 * Hi [@makexander](https://wordpress.org/support/users/makexander/),
 * I’m sorry you ran into that issue. You seem to have run into a temporary issue
   with our scanner. The WPConsent scanner checks for known services, but there 
   are still some scenarios that need manual configuration. We are constantly working
   on expanding the scanner capabilities.
 * Would it be possible to try running the scanner again?
 * If you run into any issues, please reach out to our support channels either here(
   [https://wordpress.org/support/plugin/wpconsent-cookies-banner-privacy-suite/](https://wordpress.org/support/plugin/wpconsent-cookies-banner-privacy-suite/))
   or using the form at [https://wpconsent.com/contact](https://wpconsent.com/contact).
   We’re here to help!
 *  Thread Starter [makexander](https://wordpress.org/support/users/makexander/)
 * (@makexander)
 * [1 year ago](https://wordpress.org/support/topic/wpconsent-scanner-not-working-free-version/#post-18396406)
 * Thank you for reaching out to me so quick. The scanner at least detected wordpress’s
   own cookies today and I’ve reached out to the support to hopefully resolve the
   other problems.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WPConsent Scanner not working (free version)’ is closed to new replies.

 * ![](https://ps.w.org/wpconsent-cookies-banner-privacy-suite/assets/icon-256x256.
   png?rev=3232030)
 * [WPConsent - Cookie Consent Banner for Privacy Compliance (GDPR / CCPA)](https://wordpress.org/plugins/wpconsent-cookies-banner-privacy-suite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpconsent-cookies-banner-privacy-suite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpconsent-cookies-banner-privacy-suite/)
 * [Active Topics](https://wordpress.org/support/plugin/wpconsent-cookies-banner-privacy-suite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpconsent-cookies-banner-privacy-suite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpconsent-cookies-banner-privacy-suite/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [makexander](https://wordpress.org/support/users/makexander/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/wpconsent-scanner-not-working-free-version/#post-18396406)