WPForms builder returning 404 error on creating a form

  • Resolved crookesa

    (@crookesa)


    1 month, 2 weeks ago

    Hi,

    I have WPForms Lite installed on my WordPress site at dublinatcgolfsociety.ie and the form builder is returning a 404 error every time I try to access it.

    The URL it attempts to load is: /wp-admin/admin.php?page=wpforms-builder

    Steps I have already tried without success:

    • Deactivated and reactivated WPForms
    • Flushed permalink structure by switching to Plain and back to Post Name
    • Deactivated SpeedyCache, Wordfence, SiteSEO Pro, Loginizer Pro, CookieAdmin Pro and GoSMTP Pro one at a time
    • Fully deleted and reinstalled WPForms Lite

    The WordPress dashboard loads fine, all other plugins work normally, and the WPForms menu appears in the sidebar — it is only the builder page itself that returns 404.

    The site is hosted on HostDime shared hosting. I suspect there may be a server-level rewrite rule blocking the URL but I am not sure.

    Any help would be greatly appreciated.

    “The WPForms builder page is returning a 404 error at /wp-admin/admin.php?page=wpforms-builder. Other plugins work fine. Can you check if there is a server-level rule blocking this URL?”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amjad Ali

    (@amjadali688)

    1 month, 2 weeks ago

    Hi @crookesa ,

    Thanks for reaching out!

    I’m sorry to hear you’re running into this 404 error when trying to access the builder.

    When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

    If the issue still persists after testing with everything else disabled (plugins and switching to a default theme), that would usually point to a server-level issue.

    A 404 error typically happens when the server can’t locate the requested page, often due to a broken or blocked URL, incorrect rewrite rules, or server security settings. In cases like this, it can sometimes be caused by things such as

    • A ModSecurity rule blocking the request
    • The server firewall filtering query strings
    • Incorrect file permissions or server rewrite rules

    The best next step would be to reach out to your hosting provider and ask them to check these on the server. They should be able to review the firewall and ModSecurity rules and also reset file permissions if needed.

    Hope that helps!

    Plugin Support Amjad Ali

    (@amjadali688)

    1 month, 1 week ago

    Hi @crookesa ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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