Title: WPForms Payment Issues Last modified: May 26, 2021 --- # WPForms Payment Issues * Resolved [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/) * I am having some trouble with this plugin with my form that uses payment fields. * 1. The PDF does not attach to the emails if PayPal Standard payments is enabled. * 2. While payment is disabled, PDF does send with submissions but I am unable to get the PDF to display a payment field. The field is listed in the Mapping dropdown and it is selected, but when the form is submitted and a PDF is attached, it does not have the field displayed. Below is a link to the PDF form. * [https://essentialbodyworksllc.com/wp-content/uploads/2021/05/EBW_Gift-Certificates_Form.pdf](https://essentialbodyworksllc.com/wp-content/uploads/2021/05/EBW_Gift-Certificates_Form.pdf) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [EDGARROJAS](https://wordpress.org/support/users/edgarrojas/) * (@edgarrojas) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14490358) * 1.- Are you using an additional plugin to enable paypal standard? * 2.- Could you send me an screenshot of the configuration of the field that has this issue please? * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14490528) * It’s the payment addon included with WPForms Pro – “WPForms PayPal Standard Deactivate” * Here is the screenshot: [https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.04.44-AM.png](https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.04.44-AM.png) It is the first field “Gift Certificate Amount” – it is a Single Item Payment Field. * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14490553) * Here is a screenshot of the PDF Importer where you can see it does have the field listed to map: [https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.07.04-AM.png](https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.07.04-AM.png) * And then here is a screenshot of the PDF that comes through while testing without the payment activated: [https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.08.38-AM.png](https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.08.38-AM.png) * Plugin Author [EDGARROJAS](https://wordpress.org/support/users/edgarrojas/) * (@edgarrojas) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14490569) * Thanks could you also send me an screenshot of the field configuration? (the field settings as displayed in wpform) so i can check what kind of field and what type of configuration it has? * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14490592) * that’s what this is: [https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.04.44-AM.png](https://essentialbodyworksllc.com/wp-content/uploads/2021/05/Screen-Shot-2021-05-27-at-10.04.44-AM.png) it is a “single item” field * Plugin Author [EDGARROJAS](https://wordpress.org/support/users/edgarrojas/) * (@edgarrojas) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14491952) * Thanks, one more question, which version of wpform are you using? and are you using the free or paid version of wpform? * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14491972) * pro/paid – Version 1.6.7 * Plugin Author [EDGARROJAS](https://wordpress.org/support/users/edgarrojas/) * (@edgarrojas) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14492682) * I wasn’t able to replicate the issue but i think that the problem is that your single product field has an empty price. The single item field displays the field price in the pdf so since it is empty in the pdf it would be shown as empty as well. Perhaps you want to display the item label instead of its price? * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14507931) * I need the user to be able to enter the price, just like any other field that they would complete. I just did another test with a dropdown item payment field, and that did not work either. * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [5 years ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14508156) * After some testing, I am finding that the issue seems to be if the single item payment field is required. If the field is set as required then it does not display in the PDF. I am now able to make it display if I set the field as not required, however that is not really ideal. Also, the inputs are not formatting how they are set to be – they are not centered and are not formatted as numbers with the dollar sign and 2 decimals, as they have been set in the PDF form. * Thread Starter [1stteamllc](https://wordpress.org/support/users/1stteamllc/) * (@1stteamllc) * [4 years, 12 months ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14513525) * I just purchased the pro version in hopes it would resolve my issues but it did not. I need this to work with payment fields please. For me, that means… – The user needs to be able to input the price (the purpose of this is to create a gift certificate so they need to be able to enter the amount) and the field needs to be able to be required – The payment field data that displays in the PDF needs to be in US currency format ($1,000.00) – the fields need to be styled as they are set to be styled in the pdf/form (center aligned, bold text for example) * I appreciate your help. * Plugin Author [EDGARROJAS](https://wordpress.org/support/users/edgarrojas/) * (@edgarrojas) * [4 years, 12 months ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14513891) * Hello, could you create a support ticket here please? [https://pdfimporter.rednao.com/contact-us/](https://pdfimporter.rednao.com/contact-us/) Unfortunatelly i cant give support to paid users here. * Regards! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘WPForms Payment Issues’ is closed to new replies. * ![](https://ps.w.org/pdf-importer-for-wpform/assets/icon-256x256.png?rev=2414566) * [PDF Importer for WPForms](https://wordpress.org/plugins/pdf-importer-for-wpform/) * [Frequently Asked Questions](https://wordpress.org/plugins/pdf-importer-for-wpform/#faq) * [Support Threads](https://wordpress.org/support/plugin/pdf-importer-for-wpform/) * [Active Topics](https://wordpress.org/support/plugin/pdf-importer-for-wpform/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pdf-importer-for-wpform/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pdf-importer-for-wpform/reviews/) * 12 replies * 2 participants * Last reply from: [EDGARROJAS](https://wordpress.org/support/users/edgarrojas/) * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/wpforms-payment-issues/#post-14513891) * Status: resolved