Title: WPMU DEV
Last modified: May 8, 2025

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# WPMU DEV

 *  Resolved [krbdigital](https://wordpress.org/support/users/krbdigital/)
 * (@krbdigital)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wpmu-dev-2/)
 * I have two WPMU DEV profiles
 * On profile 1 – had 5 external domains connected
 * On profile 2 – had majority of our other external domains connected.
 * On profile 1 disconnected the 5 sites and on this profile its no longer showing
   up as being connected in the hub.
 * When I log into each of these 5 sites that were on WPMU DEV profile 1 and try
   to connect these sites to profile 2 I receive the following error message:
 * **_This site is currently registered to \*\*\* | (\*\*\*\*\*@\*\*\*\* \*.com).
   For security reasons they will need to go to the WPMU DEV Hub and remove this
   domain before you can log in. If you do not have access to that account, and 
   have no way of contacting that user, please contact supportfor assistance._**
 * I have tried:
    - Clearing website cache
    - Deleting the plugin and reinstalling
    - Manually removing the plugin by deleting it in cpanel file manager and then
      reinstalling
 * Can you advise what else I can do to get this resolved?
 * Thank you kindly
 * KRB Digital

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wpmu-dev-2/#post-18456296)
 * Hi [@krbdigital](https://wordpress.org/support/users/krbdigital/),
 * Please do note that this forum is only meant for queries related to free version
   of Forminator which doesn’t require WPMU DEV account.
 * Please use WPMU DEV forums/chat for queries related to Pro versions, so that 
   we could assist better:
 * [https://wpmudev.com/hub2/support#get-support](https://wpmudev.com/hub2/support#get-support)
 * Regards,
 * Nithin
 *  Thread Starter [krbdigital](https://wordpress.org/support/users/krbdigital/)
 * (@krbdigital)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wpmu-dev-2/#post-18456421)
 * Hi Nithin
 * We are not using Pro version of Forminator.
 * The WPMU DEV( “The Hub” ) is also not the paid option.
 * Your comments make no sense to me.
 *  Thread Starter [krbdigital](https://wordpress.org/support/users/krbdigital/)
 * (@krbdigital)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wpmu-dev-2/#post-18458029)
 * Hi Nithin,
 * Thanks for your response.
 * Just to clarify: I’m **not using any paid/pro version of WPMU DEV services**,
   both of my accounts are on the **free membership tier**, and I’m only using the**
   free WPMU DEV Hub plugin** to monitor and manage external WordPress sites.
 * The issue I’m facing is specifically with the **Hub plugin’s site ownership/connection
   logic**, which seems to still associate some of my websites with an old free 
   account, **even after they’ve been removed from that account’s Hub dashboard**.
 * I understand that this forum is intended for free plugin support, and since this
   is a free plugin being used within the limitations of a free account, I’d appreciate
   any help or direction you can offer to resolve the site-lock error, or at least
   confirm whether a manual reset from your backend is required.
 * Thanks again for your time and assistance.
 * Best regards,
 * KRB Digital
    -  This reply was modified 1 year, 1 month ago by [krbdigital](https://wordpress.org/support/users/krbdigital/).
 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [1 year ago](https://wordpress.org/support/topic/wpmu-dev-2/#post-18459205)
 * Hi [@krbdigital](https://wordpress.org/support/users/krbdigital/),
 * I am sorry about the confusion here, and thanks for the clarification.
 * To help you further, we’ll require more information, like the Site URLs which
   you observed the issue with.
 * Could you please send us an email at [wpsupport@incsub.com](https://wordpress.org/support/topic/wpmu-dev-2/wpsupport@incsub.com?output_format=md)
   using the following template so that we can help you further?
 *     ```
       Subject: ATTN: WPMU DEV support - wp.org
   
       Please send:
       – Link to your WordPress sites
       – Link back to this thread for reference (https://wordpress.org/support/topic/wpmu-dev-2/)
       – Any other relevant URLs/info
       ```
   
 * To ensure we don’t miss your email, please let us know here once you’ve submitted
   the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email
   subject.
 * Looking forward to hearing back from you.
 * Best Regards,
    Nebu John
 *  Thread Starter [krbdigital](https://wordpress.org/support/users/krbdigital/)
 * (@krbdigital)
 * [1 year ago](https://wordpress.org/support/topic/wpmu-dev-2/#post-18460923)
 * Good day Nebu
 * I have sent you all the required info via mail.
 * Kind regards
 * KRB Digital

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘WPMU DEV’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [krbdigital](https://wordpress.org/support/users/krbdigital/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/wpmu-dev-2/#post-18460923)
 * Status: resolved