Title: WPSSO plugin problem Last modified: January 28, 2021 --- # WPSSO plugin problem * Resolved [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/) * Hello, * I reached out to Pressable about an issue I was having when trying to leave a product page after updating. The following is the message that they sent back. I am not a technical person, so please advise me on how to correct this problem. Thank you so much, Elise Russell [elise@pcspiano.com](https://wordpress.org/support/topic/wpsso-plugin-problem/elise@pcspiano.com?output_format=md) * Hi Elise! Thank you for reaching out. We created a copy of your site for testing and found that the plugin wpsso appears to be responsible for what you are experiencing. When the plugin is disabled the notice disappears. * You might consider reporting thee issue to the plugin developers: [https://wordpress.org/support/plugin/wpsso/](https://wordpress.org/support/plugin/wpsso/). Hopefully they know of a simple way to resolve it. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwpsso-plugin-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-13972413) * I’m happy to help. * Please describe the issue you are experiencing and copy-paste the error message. * js. * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-13979667) * Are you able to describe what happens when you “leave a product page after updating”? * Are you able to copy-paste the notice text mentioned in your post? * If the issues has been resolved, please let me know so I can set this thread to “resolved”. * js. * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-13999186) * From the lack of response, I’m going to assume you found the source of your issue, and everything is working as expected now. If not, then please reply with a description of the issue, and copy-paste the text of any error message, and I’ll be happy to help. 🙂 * js. * Thread Starter [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14002630) * I am so sorry, I didn’t realize I was supposed to be replying through this site. I have been attempting to get you directly through email and had gotten no response. Here is what has happened so far. * I contacted Pressable and this was what they told me: * Hi Elise! Thank you for reaching out. We created a copy of your site for testing and found that the plugin wpsso appears to be responsible for what you are experiencing. When the plugin is disabled the notice disappears. * You might consider reporting thee issue to the plugin developers: [https://wordpress.org/support/plugin/wpsso/](https://wordpress.org/support/plugin/wpsso/). Hopefully they know of a simple way to resolve it. * I hope that helps! If you have additional questions please let us know 🙂 * You contacted me and this was my response: * I am having an issue with a message coming up when I try to update information in my products. I change my information, hit update and it states that has been successful. When I try to leave the page I get the message in the screen shot below. * *I was able to send you a screen shot through my email, but am not able to attach it to this message” * I am also an administrator on another site and this has happened on their site as well. Not sure if it has something to do with my desktop, my program, or what. I does not happen to the other administer on the other site. My web sites are [http://www.pcspiano.com](http://www.pcspiano.com) and [http://www.usgtx.com](http://www.usgtx.com) * Since I didn’t hear from you, I did disable the plugin, but would like to have it active again. Please advise me on what is going on and how to fix. * Thank you, Elise Russell * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14002705) * Elise, * I’m happy to help, but you will have to provide specific information. * – You mention products. Is this a WooCommerce product page? The type of page makes a difference. * – You mention there’s a message when you update information? What information are you updating, and what is the message? Please copy-paste the text of any error / warning message. * – When you leave the page, you say there’s another message – what is that message? Please copy-paste the text of that message. * Thanks, * js. * Thread Starter [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14002906) * – You mention products. Is this a WooCommerce product page? The type of page makes a difference. * *When working with a single product, I pull up the product and make adjustments. After I have completed the changes, I hit the “UPDATE” button and down at the bottom of the page, it states that the update has been completed. I next hit the back arrow at the top of the pate to return to the menu page an a message( which I cannot send through this box), appears at the top of my page saying if I leave the page, my changes may or may not be saved. It’s about a 50/50 chance that my new information will be saved at this point. I have deactivated bot the Core and Social Sharing buttons at this time and that has solved the problem, but I would like to have these.” * – You mention there’s a message when you update information? What information are you updating, and what is the message? Please copy-paste the text of any error / warning message. * “I cannot copy and paste the message here, I have tried several different ways and it is not allowing me to do this.” * – When you leave the page, you say there’s another message – what is that message? Please copy-paste the text of that message. * “No, there is no message after I leave the page” * I am not having these issues since I deactivated the plugins as the Pressable Support indicated, only when they are activated. This is quite frustrating, as this just started a few weeks ago. I don’t know if another plugin is not compatible or is interfering. I am NOT a technical person, so I am doing my best to explain this to you. * Regards, Elise * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14002939) * Elise, * Thanks for your reply, but you haven’t mentioned if this is a WooCommerce product page or not. It sounds like this is a javascript / jQuery issue, which can happen with older plugins / themes that have not been updated to the latest javascript/ jQuery standards. The message you describe sounds like some javascript / jQuery is not executing properly. If you enable the console in your browser, then edit a product, if there is a javascript / jQuery execution problem, there should be an error message in your browser’s console. Please copy-paste the text of that error message (from your browser’s console window). Here is more information on enabling your browser’s console: [https://wpsso.com/docs/plugins/wpsso/installation/troubleshooting-guide/](https://wpsso.com/docs/plugins/wpsso/installation/troubleshooting-guide/) * js. * Thread Starter [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14002959) * Oh, I think I understand what you are asking me now. No, it is not a WooCommerce page, it is a Pressable page. * Thread Starter [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14002977) * This is the best I can do to send you the screen shot. I do not know how to do it any other way. * [https://attachments.office.net/owa/elise%40pcspiano.com/service.svc/s/GetAttachmentThumbnail?id=AAMkADQ5ZWU4MWMzLTAxMWQtNDcwZC1iNWVjLWE4NWEzNzUyMGYzNABGAAAAAAAyOa4x5i4yS4rLkA8yZITGBwA%2FTwtW7kubTbXezSY%2FIolJAAAAAAEJAAA%2FTwtW7kubTbXezSY%2FIolJAAQq0f4bAAABEgAQAO17TJ93klJBoCQwG6EOVOA%3D&thumbnailType=2&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjMwODE3OUNFNUY0QjUyRTc4QjJEQjg5NjZCQUY0RUNDMzcyN0FFRUUiLCJ0eXAiOiJKV1QiLCJ4NXQiOiJNSUY1emw5TFV1ZUxMYmlXYTY5T3pEY25ydTQifQ.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.IETiAkGN0KpXovBuESH730ve1qp6cCmeOh5WGnOZedc9-56ug_DEMcpmNSl3N0K98SB0-Tqo1L9GXvBWZUqN2rTvVK-OyzdK_S06cZzzLH56i6AcNcpd7YmCq8h17VRwvy-PSvw3L3MNcFvAGxSirZA8WUVXEoLcD1y-vb0eJPQpWGjJG-3qurlyWleAmERfKmv7uOUzaY8prRQkOZO3TY12RB1WgN-dsFCOBLSLt_omFqTPRfhxO5nmls7gJe7kPXqPha_AtUT1YAOo0MeXsClxdrcwQ7uZrGhgkTARGKl09V3mtG8j270KlSk_A5CyB-CyOqF7QM2xRRXVadhPoQ&X-OWA-CANARY=0LrCFUZR20eHJzrMc5Du0SBQcygZydgY-3v76jdPzbDQUdfbLX_4gt3PEc3TTbStoq_8ICZ59YI.&owa=outlook.office.com&scriptVer=20210125001.09&animation=true](https://attachments.office.net/owa/elise%40pcspiano.com/service.svc/s/GetAttachmentThumbnail?id=AAMkADQ5ZWU4MWMzLTAxMWQtNDcwZC1iNWVjLWE4NWEzNzUyMGYzNABGAAAAAAAyOa4x5i4yS4rLkA8yZITGBwA%2FTwtW7kubTbXezSY%2FIolJAAAAAAEJAAA%2FTwtW7kubTbXezSY%2FIolJAAQq0f4bAAABEgAQAO17TJ93klJBoCQwG6EOVOA%3D&thumbnailType=2&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjMwODE3OUNFNUY0QjUyRTc4QjJEQjg5NjZCQUY0RUNDMzcyN0FFRUUiLCJ0eXAiOiJKV1QiLCJ4NXQiOiJNSUY1emw5TFV1ZUxMYmlXYTY5T3pEY25ydTQifQ.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.IETiAkGN0KpXovBuESH730ve1qp6cCmeOh5WGnOZedc9-56ug_DEMcpmNSl3N0K98SB0-Tqo1L9GXvBWZUqN2rTvVK-OyzdK_S06cZzzLH56i6AcNcpd7YmCq8h17VRwvy-PSvw3L3MNcFvAGxSirZA8WUVXEoLcD1y-vb0eJPQpWGjJG-3qurlyWleAmERfKmv7uOUzaY8prRQkOZO3TY12RB1WgN-dsFCOBLSLt_omFqTPRfhxO5nmls7gJe7kPXqPha_AtUT1YAOo0MeXsClxdrcwQ7uZrGhgkTARGKl09V3mtG8j270KlSk_A5CyB-CyOqF7QM2xRRXVadhPoQ&X-OWA-CANARY=0LrCFUZR20eHJzrMc5Du0SBQcygZydgY-3v76jdPzbDQUdfbLX_4gt3PEc3TTbStoq_8ICZ59YI.&owa=outlook.office.com&scriptVer=20210125001.09&animation=true) * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14003594) * That’s just a blank page. * Please copy-paste the text from your browser’s console. * – Do you know how to open your browser’s console? See here for more info: [https://wpsso.com/docs/plugins/wpsso/installation/troubleshooting-guide/](https://wpsso.com/docs/plugins/wpsso/installation/troubleshooting-guide/) * – Do you know how to select text? * – Do you know hos to copy selected text to the clipboard? * – Do you know how to paste the text copied to the clipboard? * See here for more info on the last three: [https://duckduckgo.com/?q=how+to+copy+paste+text](https://duckduckgo.com/?q=how+to+copy+paste+text) * js. * Thread Starter [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14004217) * I do not know what a broswer console is or where it might be, so I will need assistance in this area. * Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/) * (@jsmoriss) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14004228) * As the “JavaScript and jQuery Errors” section of the trouble shooting guide at [https://wpsso.com/docs/plugins/wpsso/installation/troubleshooting-guide/](https://wpsso.com/docs/plugins/wpsso/installation/troubleshooting-guide/) suggests, this Google search [https://www.google.com/search?q=open+the+browser+javascript+console](https://www.google.com/search?q=open+the+browser+javascript+console) should help. * js. * Thread Starter [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * (@pcspianoexam) * [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14004300) * I reactivated the plugins and tried to copy/paste. The error message did not appear, so I am assuming it took care of itself. I am glad to know where and how to get into the browser, so that you for that assistance. I will contact you again, if it starts appearing, with the text. I am totally baffled by all of this. Thank you for your patience. Elise Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘WPSSO plugin problem’ is closed to new replies. * ![](https://ps.w.org/wpsso/assets/icon-256x256.png?rev=3167695) * [WPSSO Core - Complete Schema Markup and Meta Tags](https://wordpress.org/plugins/wpsso/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpsso/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpsso/) * [Active Topics](https://wordpress.org/support/plugin/wpsso/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpsso/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpsso/reviews/) * 13 replies * 2 participants * Last reply from: [pcspianoexam](https://wordpress.org/support/users/pcspianoexam/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/wpsso-plugin-problem/#post-14004300) * Status: resolved