Title: wpvivid_request: error
Last modified: November 17, 2024

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# wpvivid_request: error

 *  [narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/)
 * (@narayanipharmacy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/)
 * i am getting this error “wpvivid_request: error(Internal Server Error): an error
   occurred when trying to establish communication with your server. This error 
   may be request not reaching or server not responding. Please try again later.”
   while runging media clean. plz help me to fix asap
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwpvivid_request-error-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18141163)
 * Hello [@narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/),
 * Based on our experience, the occurrence of this error is typically attributed
   to the web server settings. When the error occurs, please open your browser’s
   developer console (by pressing F12 on Chrome) and navigate to the Console and
   Network tabs. Check if any errors are being displayed in those sections. If you
   find any errors, we recommend contacting your web host and resolving these errors
   before proceeding further.
 * Kind regards.
 *  Thread Starter [narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/)
 * (@narayanipharmacy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18141407)
 * i am sending console and network tab screenshot in beolw link. plz reviews and
   help me to solve.
 * [https://snipboard.io/PDLOs5.jpg](https://snipboard.io/PDLOs5.jpg)
 * [https://snipboard.io/6DapNZ.jpg](https://snipboard.io/6DapNZ.jpg)
 *  Thread Starter [narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/)
 * (@narayanipharmacy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18141439)
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Undefined array key “banner-5” in C:\
   laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\includes\
   upload-cleaner\class-wpvivid-uploads-scanner.php on line 174
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Trying to access array offset on value
   of type null in C:\laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\
   includes\upload-cleaner\class-wpvivid-uploads-scanner.php on line 236
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Trying to access array offset on value
   of type null in C:\laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\
   includes\upload-cleaner\class-wpvivid-uploads-scanner.php on line 236
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Attempt to read property “option_name”
   on null in C:\laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\
   includes\upload-cleaner\class-wpvivid-uploads-scanner.php on line 236
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Trying to access array offset on value
   of type null in C:\laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\
   includes\upload-cleaner\class-wpvivid-uploads-scanner.php on line 237
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Trying to access array offset on value
   of type null in C:\laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\
   includes\upload-cleaner\class-wpvivid-uploads-scanner.php on line 237
 * [17-Nov-2024 12:48:16 UTC] PHP Warning: Trying to access array offset on value
   of type null in C:\laragon\www\narayanipharmacy\wp-content\plugins\wpvivid-backuprestore\
   includes\upload-cleaner\class-wpvivid-uploads-scanner.php on line 237
 * [17-Nov-2024 12:48:53 UTC] PHP Fatal error: Maximum execution time of 30 seconds
   exceeded in C:\laragon\www\narayanipharmacy\wp-includes\class-wpdb.php on line
   2345
 *  Thread Starter [narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/)
 * (@narayanipharmacy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18141448)
 * class-wpdb.php on line 2345 :
 *     ```wp-block-code
               $this->result = mysqli_query( $this->dbh, $query );
       ```
   
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18142162)
 * Thank you for your update. We’ll analyze the information and update you soon.
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18142488)
 * Hello [@narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/),
 * Could you please send us the debug information via the WPvivid plugin’s Debug
   page? We will thoroughly analyze it to identify the issue. Thank you in advance
   for your cooperation.
 * To ensure efficient tracking of your thread, we kindly ask you to include the
   link to the thread in your email.
 * Kind regards.
 *  Thread Starter [narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/)
 * (@narayanipharmacy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18142678)
 * {“result”:”success”,”data”:{“version”:”0.9.109″,”home_url”:”http:\/\/narayanipharmacy.
   test”,”abspath”:”C:\laragon\www\narayanipharmacy\/”,”wp_content_path”:”C:\laragon\
   www\narayanipharmacy\/wp-content”,”wp_plugin_path”:”C:\laragon\www\narayanipharmacy\/
   wp-content\/plugins”,”active_plugins”:{“11″:”wpvivid-backuprestore\/wpvivid-backuprestore.
   php”},”multisite”:”disable”,”web_server”:”Apache\/2.4.54 (Win64) OpenSSL\/1.1.1q
   PHP\/8.1.10″,”php_version”:”8.1.10″,”mysql_version”:”8.0.30″,”wp_debug”:true,”
   language”:”en-US”,”upload_max_filesize”:”2G”,”max_execution_time”:”300″,”max_input_vars”:”
   1000″,”timezone”:”UTC+5.75″,”OS”:”Windows NT DESKTOP-BGUB92N 10.0 build 19045(
   Windows 10) AMD64″,”memory_current”:”46.69MB”,”memory_peak”:”47.47MB”,”memory_limit”:”
   512M”,”post_max_size”:”2G”,”allow_url_fopen”:”1″,”safe_mode”:false,”pcre.backtrack_limit”:”
   1000000″,”exif”:”support”,”xml”:”support”,”suhosin”:”not support”,”IPTC”:”support”,”
   extensions”:[“Core”,”bcmath”,”calendar”,”ctype”,”date”,”filter”,”hash”,”iconv”,”
   json”,”SPL”,”pcre”,”readline”,”Reflection”,”session”,”standard”,”mysqlnd”,”tokenizer”,”
   zip”,”zlib”,”libxml”,”dom”,”PDO”,”openssl”,”SimpleXML”,”xml”,”xmlreader”,”xmlwriter”,”
   apache2handler”,”curl”,”fileinfo”,”gd”,”intl”,”mbstring”,”exif”,”mysqli”,”Phar”,”
   pdo_mysql”,”xsl”],”apache_modules”:[“core”,”mod_win32″,”mpm_winnt”,”http_core”,”
   mod_so”,”mod_access_compat”,”mod_actions”,”mod_alias”,”mod_allowmethods”,”mod_asis”,”
   mod_auth_basic”,”mod_authn_core”,”mod_authn_file”,”mod_authz_core”,”mod_authz_groupfile”,”
   mod_authz_host”,”mod_authz_user”,”mod_autoindex”,”mod_cgi”,”mod_dir”,”mod_env”,”
   mod_headers”,”mod_include”,”mod_isapi”,”mod_log_config”,”mod_mime”,”mod_negotiation”,”
   mod_rewrite”,”mod_setenvif”,”mod_socache_shmcb”,”mod_ssl”,”mod_version”,”mod_php”],”
   pdo_mysql”:”support”,”mysql_mode”:”NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,
   NO_ENGINE_SUBSTITUTION”,”PclZip”:”support”,”wp_prefix”:”wp_”,”fast_cgi”:”Off”},”
   wp_version”:”6.7″,”mysql_mode”:”NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION”}
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18143418)
 * Hello [@narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/),
 * Please go to **WPvivid Settings** > **Media Cleaner Settings**, set **‘Post Quantity
   Processed Per Request’** to 10 and **‘Media Files Processed Per Request’** to
   20, then save the changes. Afterward, let us know if this resolves the issue.
 * Kind regards.
 *  Thread Starter [narayanipharmacy](https://wordpress.org/support/users/narayanipharmacy/)
 * (@narayanipharmacy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18143614)
 * still not working and same problem
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18144732)
 * Hello,
 * In this case, please provide us with the debug information either through the
   WPvivid plugin’s Debug page or by sending it to our support email at support(
   a)wpvivid.com. We will thoroughly analyze it to identify the issue.
 * To ensure efficient tracking of your thread, we kindly ask you to include the
   link to the thread in your email.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘wpvivid_request: error’ is closed to new replies.

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 * 10 replies
 * 2 participants
 * Last reply from: [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/wpvivid_request-error-4/#post-18144732)
 * Status: not resolved