Title: Wrong author link
Last modified: September 11, 2017

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# Wrong author link

 *  Resolved [Elyx](https://wordpress.org/support/users/kokers/)
 * (@kokers)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/)
 * Hi,
 * we’ve just installed your plugin on one of our website. There is only one issue
   with links to facebook pages. There are changed to numbers (maybe to page id?)
   and it takes to non existing pages. And it’s not only author box, but also pages
   inside feed itself [http://prntscr.com/gjv7nu](http://prntscr.com/gjv7nu)
 * For example links to [https://www.facebook.com/PrzedszkoleDimbo/](https://www.facebook.com/PrzedszkoleDimbo/)
   are changed to [https://facebook.com/787217561300011](https://facebook.com/787217561300011)
   we’ve setup it with access token.
 * Is this a limitation of a free plugin?
 * Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [David](https://wordpress.org/support/users/dwyffels/)
 * (@dwyffels)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/#post-9486741)
 * Hey kokers,
 * The issue you describe is not indicative of something that is dependent upon 
   having either the Pro or Free version. Using just the Facebook Page id PrzedszkoleDimbo
   of this account results in a feed being displayed properly as seen on our demo
   page [here](http://smashballoondemo.com/?id=PrzedszkoleDimbo&layout=half&type=page&use_token=n&token=).
 * Could I have you submit a request for help to our personal Support page [here](https://smashballoon.com/custom-facebook-feed/support/)
   and provide your plugin’s System Info. We can then examine the settings you have
   in place and dig deeper into your issue.
 * To get your plugin’s System Info go to:
 * Your WordPress DashBoard – and click on Facebook Feed
    Go to the plugin’s Settings
   page Click on the Support tab Select all text in the “System Info” by clicking
   in the box, copy and then paste the ‘System Info’ into your reply.
 * Also please make reference that your request was in regards to this posting here.
 * Thank you and we look forward to helping you resolve the problem.
 *  Thread Starter [Elyx](https://wordpress.org/support/users/kokers/)
 * (@kokers)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/#post-9486811)
 * Hi David!
 * Thanks for a quick response. Actually I think I found what is happening after
   your demo setup. The issue is that all links are build with “facebook.com” instead
   of “www.facebook.com”. Not sure if this is something you parse when you get posts
   from facebook API or this is what you get from API itself, but this was a reason
   why I got an error. I thought the link was build wrong (as it’s id instead of
   page name), but it was an error on my end that it simply didn’t redirect me from
   facebook.com to [http://www.facebook.com](http://www.facebook.com) and thus the
   confusion.
 * So it’s kinda not a bug, but a bit of a bug as it should link to page without
   redirects if possible, but either way, problem solved.
 * Thanks for your time and sorry for taking it ;o)
    Have a great day.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/#post-9488006)
 * Hey [@kokers](https://wordpress.org/support/users/kokers/),
 * I just wanted to respond to this as the plugin developer to explain why we use
   the ID in the link. The reason is that when requesting posts from Facebook, their
   API only provides the following information about the author of a post:
 *     ```
       "from": {
         "name": "Przedszkole Narciarskie DIMBO",
         "id": "787217561300011"
       }
       ```
   
 * The only way to create the link for the author’s Facebook page is to use the 
   ID, as using the name isn’t always accurate. Using the ID then redirects to the
   correct Facebook page.
 * Hopefully that sheds some light on why the plugin does it that way, but if you
   have any other questions at all then just let me know.
 * Many thanks!
 * John
 *  Thread Starter [Elyx](https://wordpress.org/support/users/kokers/)
 * (@kokers)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/#post-9488340)
 * Hey John!
 * I really appreciate that you took time and explain reasons behind this. This 
   of course make sense. The only suggestion from my part would be to link facebook
   address with “www.” at the beginning, but this is more of a cosmetic change, 
   and nothing crucial.
 * Have a great day! And thanks again :o)
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/#post-9489853)
 * No worries, I’ll take a look and see whether we can change this in the next update.
   Thanks again for the feedback!
 * John

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Wrong author link’ is closed to new replies.

 * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775)
 * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/)
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 * 5 replies
 * 3 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/wrong-author-link/#post-9489853)
 * Status: resolved