Title: Wrong Chat ID
Last modified: December 16, 2021

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# Wrong Chat ID

 *  [gavincooper99](https://wordpress.org/support/users/gavincooper99/)
 * (@gavincooper99)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id-2/)
 * Hi there,
 * I am getting the error ‘Chat Session Not Found’
 * I’ve followed your help guides and completed the following:
    *Incognito mode *
   Chat enabled to yes *Chat hours setup *Different browser
 * I have identified it is the same problem as here
    [https://wordpress.org/support/topic/wrong-chat-id/](https://wordpress.org/support/topic/wrong-chat-id/)
 * However the post is locked and I cannot reply.
 * I have a screenshot of the DevTools showing the error here
    [http://prnt.sc/23a94vz](http://prnt.sc/23a94vz)
 * Please could you help fix the issue or point me in the right direction.
 * Thanks
    Gavin
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-chat-id-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Wrong Chat ID’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [gavincooper99](https://wordpress.org/support/users/gavincooper99/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id-2/)
 * Status: not resolved