Title: Wrong confirmation message
Last modified: April 7, 2024

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# Wrong confirmation message

 *  Resolved [cufcmark59](https://wordpress.org/support/users/cufcmark59/)
 * (@cufcmark59)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/wrong-confirmation-message/)
 * Have been using the plugin for a while now with no problems reported. However,
   the other day a customer advised that the confirmation message they received 
   after paying for a product was for a completely different amount. Upon checking,
   the transaction ID was for an earlier customer’s order for a different product.
   The only thing different that I found for this over other orders was that the
   initial payment failed (think they entered the wrong card details). Has this 
   issue been seen before?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/wrong-confirmation-message/#post-17561103)
 * Thank you for reaching out to us.
 * Hi, this is probably due to a cache issue. If you are running a cache in your
   site make sure you exclude the checkout page and or the pages with the payment
   button from getting cache. Let me know if this helps you.
 * Kind regards.
 *  Thread Starter [cufcmark59](https://wordpress.org/support/users/cufcmark59/)
 * (@cufcmark59)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/wrong-confirmation-message/#post-17562279)
 * Thanks for the response, I will look at doing this although testing it will probably
   rely on whether customers report it in the future. For clarification, is the 
   checkout page URL site-name/stripe-checkout-result/ that needs to be excluded?
 * If so, I would expect that page to have been updated when the more recent transaction
   was completed rather than retain a previous customer’s transaction, so effectively
   overwriting the cached page?
    -  This reply was modified 2 years, 1 month ago by [cufcmark59](https://wordpress.org/support/users/cufcmark59/).
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/wrong-confirmation-message/#post-17564004)
 * > For clarification, is the checkout page URL site-name/stripe-checkout-result/
   > that needs to be excluded?
 * Yes that is correct. I would also exclude other pages related to our plugin from
   getting cached.
 * Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Wrong confirmation message’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
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 * 3 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/wrong-confirmation-message/#post-17564004)
 * Status: resolved