Title: Wrong customer using coupon code
Last modified: December 14, 2024

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# Wrong customer using coupon code

 *  Resolved [ozviewer](https://wordpress.org/support/users/ozviewer/)
 * (@ozviewer)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/wrong-customer-using-coupon-code/)
 * I have been using the Marketing Coupons in Woocommerce for years without a problem.
   The coupons are always set for single use and are emailed to the customer entitled
   to the code. In the past month there have been two instances where a completely
   unrelated customer has used the coupon code without the original customer’s knowledge.
   As far as I can tell the coupon code is being added automatically to the wrong
   customer’s order, i.e. without the wrong customer having to do anything.
 * Is there a solution to this issue?

Viewing 1 replies (of 1 total)

 *  [Mahfuzur Rahman](https://wordpress.org/support/users/mahfuzurwp/)
 * (@mahfuzurwp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/wrong-customer-using-coupon-code/#post-18199219)
 * Hi [@ozviewer](https://wordpress.org/support/users/ozviewer/),
 * Thanks for reaching out!
 * I understand that you’ve been using the Marketing Coupons in WooCommerce for 
   a long time without any issues, but recently, unrelated customers have been able
   to use the coupon codes intended for specific individuals. This is a frustrating
   experience!
 * To help us get to the bottom of this, could you please provide a few additional
   details? If possible, share relevant screenshots of the issue, the System Status
   report (found in **WooCommerce > Status > System Status**), and any error logs
   under **WooCommerce > Status > Logs**.
 * You can copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)

The topic ‘Wrong customer using coupon code’ is closed to new replies.

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## Tags

 * [marketing](https://wordpress.org/support/topic-tag/marketing/)

 * 1 reply
 * 2 participants
 * Last reply from: [Mahfuzur Rahman](https://wordpress.org/support/users/mahfuzurwp/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/wrong-customer-using-coupon-code/#post-18199219)
 * Status: resolved