Title: Wrong emails going out?
Last modified: June 6, 2023

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# Wrong emails going out?

 *  [kitemonkey](https://wordpress.org/support/users/kitemonkey/)
 * (@kitemonkey)
 * [3 years ago](https://wordpress.org/support/topic/wrong-emails-going-out/)
 * Hi there, we have been using Kadence to customize e-mails for quite a while but,
   just recently noticed what appears to be an issue. An order comes in, and as 
   all orders are via Electronic Funds Transfer, the order goes in as “on hold”.
   An on hold email gets sent properly. Once the the funds are received, we move
   it to processing, however the system then sends out the On Hold email again. 
   Any thoughts on how we could narrow this down, it’s causing endless customer 
   confusion. Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Gilbert Hernandez](https://wordpress.org/support/users/ghernkadence/)
 * (@ghernkadence)
 * [3 years ago](https://wordpress.org/support/topic/wrong-emails-going-out/#post-16801151)
 * Hello [@kitemonkey](https://wordpress.org/support/users/kitemonkey/)
 * It’s worth noting that the email designer only designs emails and it doesn’t 
   send them out. If you’re experiencing issues with two “on-hold” emails, the problem
   may lie with WooCommerce. You might want to disable the email customizer to see
   if the issue persists. If it does, it’s recommended that you contact WooCommerce
   support to identify the root of the problem.

Viewing 1 replies (of 1 total)

The topic ‘Wrong emails going out?’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Gilbert Hernandez](https://wordpress.org/support/users/ghernkadence/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/wrong-emails-going-out/#post-16801151)
 * Status: not resolved