Title: Wrong Order Status Last modified: February 12, 2020 --- # Wrong Order Status * [jcmja](https://wordpress.org/support/users/jcmja/) * (@jcmja) * [6 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-status/) * Hi, * Since 12 February 2020 at 12:55:46 GMT, most incoming orders has “Pending Payment” order status at the backend of our site instead of “Processing”. * These orders are paid via PayPal. The payment received successfully and payment status on Paypal is COMPLETED. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-order-status%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [anbluk](https://wordpress.org/support/users/anbluk/) * (@anbluk) * [6 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-status/#post-12426573) * Having the exact same problem. No changes in PayPal settings, no plugin updates, just getting “Pending Payment” for all orders paid via PayPal. They are paid, I checked inside the PayPal dashboard. * [banago](https://wordpress.org/support/users/banago/) * (@banago) * [6 years ago](https://wordpress.org/support/topic/wrong-order-status/#post-12851500) * We’re recently having the same issue. Did anyone learn why this happens? * [jocelynll](https://wordpress.org/support/users/jocelynll/) * (@jocelynll) * [5 years, 11 months ago](https://wordpress.org/support/topic/wrong-order-status/#post-13008702) * We have the exact same problem too. I’ve pinned it down to being only Visa payments– Amex works fine. What happens is that an order is marked ‘processing’ and then within seconds its status is changed to ‘pending’, even though the transaction goes through perfectly fine. * We use Lloyds CardNet and they say the problem is with Woo. I’ve disabled every plugin except CardNet and Woo and really simple SSL and I have changed the theme to 2020, but am still getting the error. * Has anyone got any ideas? I’ve attached the status report below: * ``` ### WordPress Environment ### WordPress address (URL): https://labelline.linearblue.net Site address (URL): https://labelline.linearblue.net WC Version: 4.2.0 REST API Version: ✔ 1.0.8 WC Blocks Version: ✔ 2.5.16 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.2.3 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.6 PHP Version: 7.2.24 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.65-MariaDB Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.2.0 WC Database Prefix: wp_ Total Database Size: 453.78MB Database Data Size: 310.60MB Database Index Size: 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Installed version not tested with active version of WooCommerce 4.2.0 Purchase Order WooCommerce Addon: by Syed Nazrul Hassan – 1.0 – Installed version not tested with active version of WooCommerce 4.2.0 Quotes for WooCommerce: by Pinal Shah – 1.6.4 – Installed version not tested with active version of WooCommerce 4.2.0 Redirection: by John Godley – 4.8 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3 Sales Report By Country for WooCommerce: by zorem – 1.6.4 – Installed version not tested with active version of WooCommerce 4.2.0 SEO Redirection Premium: by Fakhri Alsadi – 3.7 Simple Ticker: by Katsushi Kawamori – 3.00 Slider by 10Web: by 10Web – 2.2.17 TablePress: by Tobias Bäthge – 1.11 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.25 UPS WooCommerce Shipping: by Xadapter – 3.10.2 – Installed version not tested with active version of WooCommerce 4.2.0 WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4 WC Variations Radio Buttons: by 8manos – 2.0.2 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Discontinued Products: by Leon @ 211J – 1.1.5 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Min/Max Quantities: by WooCommerce – 2.4.1 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Multilingual: by OnTheGoSystems – 4.6.7 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Nested Category Layout: by SkyVerge – 1.13.1 – Installed version not tested with active version of WooCommerce 4.2.0 Woocommerce Phone Payments: by Matt Allan – 0.1 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.8 WooCommerce Product Add-ons: by WooCommerce – 2.9.3 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Product Tabs: by Nilambar Sharma – 2.0.2 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.5 – Installed version not tested with active version of WooCommerce 4.2.0 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.4.2 WooSidebars: by WooCommerce – 1.4.5 WP-Live Chat by 3CX: by 3CX – 8.1.9 WPB Accordion Menu or Category: by wpbean – 1.09 – Installed version not tested with active version of WooCommerce 4.2.0 WPForms Lite: by WPForms – 1.6.0.2 WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.6 YITH Event Tickets for WooCommerce: by YITHEMES – 1.1.9 – Installed version not tested with active version of WooCommerce 4.2.0 YITH Pre-Order for WooCommerce: by YITH – 1.2.9 YITH WooCommerce Category Accordion Premium: by YITH – 1.0.28 – Installed version not tested with active version of WooCommerce 4.2.0 Yoast SEO Premium: by Team Yoast – 12.1 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) ticket-event (ticket-event) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #359 - /products/ Basket: #61 - /cart/ Checkout: #60 - /checkout/ My account: #59 - /my-account/ Terms and conditions: #4569 - /terms-conditions/ ### Theme ### Name: Twenty Twenty Version: 1.4 Author URL: https://en-gb.wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 138 Oldest: 2020-05-29 14:52:53 +0000 Newest: 2020-06-19 11:05:40 +0000 ``` * [jocelynll](https://wordpress.org/support/users/jocelynll/) * (@jocelynll) * [5 years, 11 months ago](https://wordpress.org/support/topic/wrong-order-status/#post-13008963) * Well after weeks, and I mean weeks, of disabling various plugins and testing… I finally found the cause of my issue. Woocommerce…. settings…. payments… check the manage the payment you are having an issue with – in my case Visa. My ‘Captured Status’ was set to change the status of the order to Pending. I changed it to‘ Don’t change order status’ and it works now. 🙂 Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Wrong Order Status’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg) * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/) ## Tags * [order status](https://wordpress.org/support/topic-tag/order-status/) * [paypal](https://wordpress.org/support/topic-tag/paypal/) * [pending payment](https://wordpress.org/support/topic-tag/pending-payment/) * 4 replies * 4 participants * Last reply from: [jocelynll](https://wordpress.org/support/users/jocelynll/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/wrong-order-status/#post-13008963) * Status: not resolved