Title: Wrong Password Reset Link Last modified: December 7, 2021 --- # Wrong Password Reset Link * Resolved [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/) * Hi, * When a user requests a password reset, the link received redirects to a WordPress login page. * The sender is [wordpress@mysite.com](https://wordpress.org/support/topic/wrong-password-reset-link/wordpress@mysite.com?output_format=md) and the text is not the UM email template for reseting password that is active. * I dissabled all plugins for testing. It did not fixed the problem. * I performed a complete purge. No solution. * I installed a code snippet suggested by [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) but it did not fix it either. * I appreciate any suggestions. * Regards. Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15142277) * Hi [@dkance](https://wordpress.org/support/users/dkance/) * Did you assign the Password Reset page in WP Admin > Ultimate Member > Settings > General > Pages > `Password Reset page` ? * Could you please provide a screenshot of the UM Email Settings? * Regards, * Thread Starter [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15143442) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/), * I am sharing screenshots of the UM Email Settings below * [https://drive.google.com/file/d/1Qatl1Ma_6uFY56B3tKX7NXVm2Gykl1ox/view?usp=sharing](https://drive.google.com/file/d/1Qatl1Ma_6uFY56B3tKX7NXVm2Gykl1ox/view?usp=sharing) * [https://drive.google.com/file/d/13QMRIQZ-V6alBfKQLTOhWC8ZJzmG6vCL/view?usp=sharing](https://drive.google.com/file/d/13QMRIQZ-V6alBfKQLTOhWC8ZJzmG6vCL/view?usp=sharing) * Although the email template seems to be ok, the email that is being sent has a different text and link that takes you to a WP login page (the email sender is WP). See sender and link below. * Sender: WordPress [https://mysite/wp-login.php?action=…](https://mysite/wp-login.php?action=…); * I cannot figure out what is going on. * Thanks again. * Regards. - This reply was modified 4 years, 6 months ago by [dkance](https://wordpress.org/support/users/dkance/). - This reply was modified 4 years, 6 months ago by [dkance](https://wordpress.org/support/users/dkance/). * Thread Starter [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15144753) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/), * I came across this YT tutorial fixing the problem. * The problem seems to be in the code for the user.php file. * I am sharing the exact code in my website’s file. * ``` if ( ! wp_check_password( $password, $user->user_pass, $user->ID ) ) { return new WP_Error( 'incorrect_password', sprintf( /* translators: %s: User name. */ __( 'Error: The password you entered for the username %s is incorrect.' ), '' . $username . '' ) . ' ' . __( 'Lost your password?' ) . '' ``` * She replaces the “wp_lostpassword_url()” piece by the “password-reset” page. * What do you think about the diagnostic and recommendation? * There were several comments agains modifying the code. * Thanks. * Regards.` - This reply was modified 4 years, 6 months ago by [dkance](https://wordpress.org/support/users/dkance/). * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15146711) * Hi [@dkance](https://wordpress.org/support/users/dkance/) * You can change the lost password URL with the following code snippet: * ``` add_filter( 'lostpassword_url', 'um_072621_lostpassword_url', 10, 1 ); function um_072621_lostpassword_url( $lost_password_url ) { if( ! function_exists('um_get_core_page' ) ) return $lost_password_url; return um_get_core_page("password-reset"); } ``` * The above code will change the Lost Password URL with UM Password Reset Page URL. * Regards, * Thread Starter [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15146841) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/), * Thank you for the code snippet. * It did not fix the problem. * The email sent still has the old WP login link ([https://mysite.com/wp-login.php?…](https://mysite.com/wp-login.php?…);). * As I mentioned earlier, the email text and format are not the ones checked as active in UM/Settings/Email/Password Reset Email, * Any suggestions? I am really lost here. * Thanks. * Regards. * Thread Starter [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15148503) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/), * Problem is finally fixed. * The solution was a function of your code (thanks!) and updating SPF and DMARC records with the Host. * Thank you so much for the support. * Regards. * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [4 years, 6 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15150562) * Thanks for letting us know. * Regards, * Thread Starter [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 2 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15492990) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) * I am having trouble again with the password reset process (page/link). * Currently when a user enters her email address for reseting the password (login page), she receives an email with a link to the ‘Password Reset’ Page. * The problem is that the ‘Password Reset’ Page only asks for the email address again. So it sends that first email again. It is a loop. * The General Page setting for Reseting the password is ‘Password Reset’ * Please advise on how to solve this issue. * Thanks. * Regards. * Thread Starter [dkance](https://wordpress.org/support/users/dkance/) * (@dkance) * [4 years, 2 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15496523) * [@aswingiri](https://wordpress.org/support/users/aswingiri/), [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) * If you happen to know how to solve this (send the appropriate link) I would appreciate a piece of advice. * Thanks. * Regards. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Wrong Password Reset Link’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) ## Tags * [password reset](https://wordpress.org/support/topic-tag/password-reset/) * 9 replies * 2 participants * Last reply from: [dkance](https://wordpress.org/support/users/dkance/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/wrong-password-reset-link/#post-15496523) * Status: resolved