Title: Wrong Plugin Installation
Last modified: June 1, 2022

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# Wrong Plugin Installation

 *  [manualtona](https://wordpress.org/support/users/manualtona/)
 * (@manualtona)
 * [4 years ago](https://wordpress.org/support/topic/wrong-plugin-installation/)
 * I install the Dhl plugin for woocommerce. When I set it to active and then go
   to Woocommerce – Settings – Shipping, the DHL Paket tab does not appear but Deutsche
   Post international. I also cannot enter the requested numbers.
 * Thanks a lot
    -  This topic was modified 4 years ago by [manualtona](https://wordpress.org/support/users/manualtona/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-plugin-installation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dhlsupport_yago](https://wordpress.org/support/users/shevasa/)
 * (@shevasa)
 * [4 years ago](https://wordpress.org/support/topic/wrong-plugin-installation/#post-15702280)
 * [@manualtona](https://wordpress.org/support/users/manualtona/) hi!
 * Could you please tell me, in what country is your shop located?
 * Best,
    Ilya
 *  Thread Starter [manualtona](https://wordpress.org/support/users/manualtona/)
 * (@manualtona)
 * [4 years ago](https://wordpress.org/support/topic/wrong-plugin-installation/#post-15702318)
 * Hey, we are fro Germany
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 11 months ago](https://wordpress.org/support/topic/wrong-plugin-installation/#post-15809257)
 * [@shevasa](https://wordpress.org/support/users/shevasa/) I’ve deleted your offer
   to login to your user’s site. I’m am 100% sure you mean well but please _never
   ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us escalating
   this to the plugins team.**
 * It’s never necessary to do that. Here’s why.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 * You’ve been placed on “modwatch” until we’re convinced such postings have stopped.
   Your account has *not* been banned, we just want to check things for a while 
   before they’re public. If you wish to take issue with this, contact moderators
   via the #forums channel on slack ([https://make.wordpress.org/slack](https://make.wordpress.org/slack)).
   Please do not DM me or other moderators; use the channel.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Wrong Plugin Installation’ is closed to new replies.

 * ![](https://ps.w.org/dhl-for-woocommerce/assets/icon.svg?rev=1777040)
 * [DHL Shipping Germany for WooCommerce](https://wordpress.org/plugins/dhl-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-for-woocommerce/reviews/)

## Tags

 * [dhl](https://wordpress.org/support/topic-tag/dhl/)
 * [Install](https://wordpress.org/support/topic-tag/install/)

 * 3 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/wrong-plugin-installation/#post-15809257)
 * Status: not resolved