Title: Wrong refund invoice
Last modified: December 14, 2017

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# Wrong refund invoice

 *  Resolved [edurio](https://wordpress.org/support/users/edurio/)
 * (@edurio)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/wrong-refund-invoice/)
 * When I do a partial refund, the invoice is not create right. The price is wrong.
 * I can’t create it right, or update it (if it was created).
 * I think it’s a bug.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/wrong-refund-invoice/#post-9784894)
 * Hello Edurio,
    That’s a feature of the [Professional extension](https://wpovernight.com/downloads/woocommerce-pdf-invoices-packing-slips-professional/),
   which creates separate Credit Notes for refunded orders. In most countries it’s
   forbidden to alter the actual invoice, so you need a negative invoice to counter
   for the refund (always make sure to [enter the refund at the product level](http://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-refund-credit-note/)
   and not just the total!).
 * Let me know if you have any other questions!
    Ewout
 *  Thread Starter [edurio](https://wordpress.org/support/users/edurio/)
 * (@edurio)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/wrong-refund-invoice/#post-9786298)
 * If I want to do a right invoice with partial refund I need a premium version?
 * **So the basic version isn’t work for all orders. **
 * You must to change it, that is a basic feature.
    Thanks but I delete the plugin,
   regards.
 * PS: If someone have the same problem, I recommend this plugin: [https://es.wordpress.org/plugins/woocommerce-pdf-invoices/](https://es.wordpress.org/plugins/woocommerce-pdf-invoices/),
   it works with partial refunds too and great design.
 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/wrong-refund-invoice/#post-9787120)
 * Hi! I’m sorry to hear that. It is not a basic feature for us, because in most
   countries this is forbidden. It would make the plugin useless for many people
   just because everytime an order would be refunded the invoice would change and
   they’d have to find another solution for this. This is still an issue with the
   plugin you are referring to, they also require the paid version for credit notes
   and the way they change the invoice for refunds is not legally sound.
 * We made the decision to make the free version useable for everybody, _**legally
   sound**_. Refunds don’t happen too often, and if you have a small shop you can
   just manually create a credit invoice/credit not. If you want to do this directly
   from the plugin then that’s a paid addon.
 * I’m sorry I can’t help you with this, but I’m glad you found a solution to the
   issue with the above plugin. Everybody has different needs and if your accountant
   does not mind the invoices changing then that’s all fine.
 * Happy selling and have a great weekend!
    Ewout

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Wrong refund invoice’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Ewout](https://wordpress.org/support/users/pomegranate/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/wrong-refund-invoice/#post-9787120)
 * Status: resolved