Title: Wrong shortcode initialized
Last modified: October 7, 2024

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# Wrong shortcode initialized

 *  Resolved [Caio Nascimento](https://wordpress.org/support/users/caio-nascimento/)
 * (@caio-nascimento)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/wrong-shortcode-initialized-4/)
 * I have created my survey using Survey Maker plugin, and created the page via 
   Elementor.
 * When I’m logged in on the website builder, everything works fine. But, when I’m
   not logged in, I see the error “Wrong shortcode initialized” on the page that
   should have the the survey ([https://horistic.com/bem-vindo-a-horistic-form/](https://horistic.com/bem-vindo-a-horistic-form/))
 * Can you guys help me?
 * In case you wanna see it –> horistic.com and insert your email.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-shortcode-initialized-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/wrong-shortcode-initialized-4/#post-18059935)
 * Dear [@caio-nascimento](https://wordpress.org/support/users/caio-nascimento/),
 * Thank you for the topic.
 * We reviewed your case and confirmed that the survey is opening as expected.
   We
   did not encounter any issues on our end.**See the screenshot below:**
 * > [View post on imgur.com](https://imgur.com/nNaleDU)
 * Can you, please, let us know if you have caching enabled?
   It’s possible that 
   a cached page is loading each time.If you do have caching enabled, please **clear
   all caches** and try accessing the survey again using **different devices **and
   in **incognito mode**.
 * Please check this and let us know the outcome.
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/wrong-shortcode-initialized-4/#post-18075796)
 * Dear [@caio-nascimento](https://wordpress.org/support/users/caio-nascimento/),
 * We’re closing this ticket for now as we last heard from you 1 week ago.
 * If the query is unresolved, drop us a line and we’ll get back to you at the earliest
   and the ticket will be re-opened.
 * For a new query, feel free to open a new topic. Our Customer Care Specialists
   will be happy to help you.
 * Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Wrong shortcode initialized’ is closed to new replies.

 * ![](https://ps.w.org/survey-maker/assets/icon-256x256.png?rev=2444244)
 * [Survey Maker by AYS](https://wordpress.org/plugins/survey-maker/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/wrong-shortcode-initialized-4/#post-18075796)
 * Status: resolved