Title: Wrong status Last modified: August 30, 2022 --- # Wrong status * Resolved [joni54321](https://wordpress.org/support/users/joni54321/) * (@joni54321) * [3 years, 9 months ago](https://wordpress.org/support/topic/wrong-status/) * Hello. I use stripe and WooCommerce Subscriptions plugins. If the customer is not registered, after checkout, only the ,,account has been created,, email gets sent out and the order status goes to pending payment not complete. Know any way to fix this? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-status%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/) * (@snaacks) * [3 years, 9 months ago](https://wordpress.org/support/topic/wrong-status/#post-15963988) * Hi [@joni54321](https://wordpress.org/support/users/joni54321/) * Sorry to see you’re having trouble with subscription checkout and we’ll be glad to help. To assist us in getting started could you please send us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. * It would also be helpful to understand what happens when a user is registered, are they able to checkout successfully? * Thanks! * Thread Starter [joni54321](https://wordpress.org/support/users/joni54321/) * (@joni54321) * [3 years, 9 months ago](https://wordpress.org/support/topic/wrong-status/#post-15966188) * I think i found the problem. This happens when the Experimental features is enambled. The problem now, is that i have a checkout field for a second email that dosnt show with the option unchecked. * If the user is registered before, everything works. User recieves email un the order goes to completed status * Status: * ### WordPress Environment ### * WordPress address (URL): [http://datorium.lionssolution.com](http://datorium.lionssolution.com) Site address (URL): [http://datorium.lionssolution.com](http://datorium.lionssolution.com) WC Version: 6.8.2 REST API Version: ✔ 6.8.2 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite:– WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: Apache/2.4.54 (Unix) OpenSSL/1.1.1 PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 * SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.17-MariaDB-1:10.5.17+maria~ubu1804 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### 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sfwd-topic: 21 shop_order: 38 shop_subscription: 29 woo_mb_template: 10 wp_global_styles: 1 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (46) ### * Query Monitor: by John Blackbourn – 3.9.0 Admin Columns Pro – WooCommerce: by AdminColumns.com – 3.6 Admin Columns Pro: by AdminColumns.com – 5.6 All-in-One WP Migration: by ServMask – 6.77 Astra Pro: by Brainstorm Force – 3.9.1 Premium Starter Templates: by Brainstorm Force – 3.1.15 Autologin Links: by Paul Konstantin Gerke – 1.12.0 Better Search Replace: by Delicious Brains – 1.4.1 PublishPress Capabilities: by PublishPress – 2.5.0 CartFlows Pro: by CartFlows Inc – 1.10.2 CartFlows: by CartFlows Inc – 1.10.3 Code Snippets: by Code Snippets Pro – 3.2.0 Elementor Pro: by Elementor.com – 3.7.3 Elementor: by Elementor.com – 3.7.3 Envato Elements: by Envato – 2.0.11 Error Notify Slack: by zenithtech – 1 First payment date for WooCommerce Subscriptions: by Codection – 0.4.2 Site Kit by 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Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) subscription( subscription) variable (variable) variable subscription (variable-subscription) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – Enforce Approved Product Download Directories:– * ### WC Pages ### * Shop base: #2168 – /courses/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the[ woocommerce_checkout] shortcode or the woocommerce/checkout block. My account:# 2408 – /my-account/ Terms and conditions: #2144 – /privacy-policy/ * ### Theme ### * Name: Twenty Twenty-Two Version: 1.2 Author URL: [https://wordpress.org/](https://wordpress.org/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Subscriptions ### * WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: [https://datorium.lionssolution.com](https://datorium.lionssolution.com) Subscription Statuses: wc-active: 16 wc-expired: 3 wc-pending: 4 wc-on-hold: 1 wc-cancelled: 5 * WooCommerce Account Connected: ❌ No Custom Retry Rules: ❌ Yes Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure * ### Store Setup ### * Country / State: Latvia * ### Subscriptions by Payment Gateway ### * Dummy Payment: wc-active: 7 PayPal Standard: wc-cancelled: 1 wc-on-hold: 1 wc- pending: 2 * Stripe: wc-active: 9 wc-cancelled: 4 wc-expired: 3 wc-pending: 2 * ### Payment Gateway Support ### * Dummy Payment: products subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions * Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions * PayPal Standard: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds * PayPal Reference Transactions Enabled: ❌ No * ### WooCommerce PayPal Payments ### * Onboarded: ✔ Shop country code: LV WooCommerce currency supported: ✔ PayPal card processing available in country: – Pay Later messaging available in country:– Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions:– Used PayPal Checkout plugin: ✔ * ### Admin ### * Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion- sample-products experimental-product-tour shipping-smart-defaults shipping-setting- tour homescreen marketing mobile-app-banner navigation onboarding onboarding- tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page * Disabled Features: minified-js settings * Daily Cron: ✔ Next scheduled: 2022-08-31 12:09:14 +03:00 Options: ✔ Notes: 97 Onboarding: completed * ### Action Scheduler ### * Canceled: 1 Oldest: 2022-08-10 08:07:35 +0300 Newest: 2022-08-10 08:07:35 +0300 * Complete: 619 Oldest: 2022-07-31 19:37:07 +0300 Newest: 2022-08-31 11:57:10 +0300 * Failed: 5 Oldest: 2021-10-31 07:56:18 +0200 Newest: 2022-02-11 14:42:41 +0200 * Pending: 73 Oldest: 2022-08-31 12:56:01 +0300 Newest: 2024-10-01 20:40:42 +0300 * ### Status report information ### * Generated at: 2022-08-31 12:04:19 +03:00 ` * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [3 years, 9 months ago](https://wordpress.org/support/topic/wrong-status/#post-15967448) * Hello [@joni54321](https://wordpress.org/support/users/joni54321/)! * Thanks for the reply! * > I think i found the problem. This happens when the Experimental features is > enambled. The problem now, is that i have a checkout field for a second email > that dosnt show with the option unchecked. > If the user is registered before, everything works. User recieves email un > the order goes to completed status * I understand that while the order status issue is temporarily remedied, a checkout field you have added to your site is now unavailable. * To give us an insight, please share with us any fatal errors found under **WooCommerce → Status → Logs**. You will need to choose the `fatal-errors.log` option from the dropdown selection you find there. * We will be here. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Wrong status’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 3 replies * 3 participants * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/wrong-status/#post-15967448) * Status: resolved