Title: Wrong synchronization Last modified: April 23, 2025 --- # Wrong synchronization * [advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/) * (@advanxeprintshop) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/) * Wrong synchronization, product description is transferred to html including < H 1> etc..etc…merchant effect sospseso for violation of guidelines, deleted the plugin opened a new merchant connected via API all perfect, I would review the plugin and how it exports data…if this issue is fixed I will go back to the plugin and review my rating Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/) * (@simplysaru) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18433157) * Hi [@advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/) * I reviewed your profile and any support threads you have created and couldn’t find any topics, where you have requested for help with your issues with Google For WooCommerce. It’s not clear why you say wrong synchronisation , although you haven’t requested for help in the forums. Could you please create a [new support thread](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0), so we can assist you further? Thanks. * Thread Starter [advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/) * (@advanxeprintshop) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18433206) * I searched the web, and the documentation and found no answers to my problem, my account was suspended and I had to find an immediate solution! * Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/) * (@simplysaru) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18433262) * Hi [@advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/), thanks for the clarification. If your account gets suspended, [reaching out to Google](https://support.google.com/merchants/answer/13693195) is the next step to understand what the issue and work on them. Again, please feel free to create a [new support thread](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0), so we can assist you further with your issues. * Thread Starter [advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/) * (@advanxeprintshop) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18433270) * Before I deleted the plugin I did everything, contacted google, requested the revision and it always gave me the same problem one of them was that the product description is loaded with all the HTML code, now that I deleted the plugin and synchronize with API the problems doesn’t give it anymore. * Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/) * (@simplysaru) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18435471) * Hi [@advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/), Sure. We understand.m This custom HTML in the description is usually something coming from a custom editor, not formatting the text correctly, causing this issue. We could have assisted you and solved this, but you didn’t give us an opportunity. That said, this isn’t a support thread. I will leave you to it. If you need further help in the future, please feel free to create a [new support thread](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0), so we can assist.Thanks for your patience and understanding. * Thread Starter [advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/) * (@advanxeprintshop) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18454366) * I reactivated the plugin how can I show you the errors it gives me? * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18454459) * Hello [advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/), * Thank you for your reply. * You can upload screenshots of errors to [https://snipboard.io/](https://snipboard.io/) and share the link here. If you want to share longer error logs, then use a tool like Pastebin.com. * Please let me know if you have any other questions. 🙂 * Thread Starter [advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/) * (@advanxeprintshop) * [1 year, 1 month ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18454582) * ```wp-block-code https://snipboard.io/7QYfhc.jpg ``` * ```wp-block-code https://snipboard.io/isH2Tq.jpg ``` * Deactivated plugin and loaded via API it loaded me 68 products right away, activated your plugin they all went to “limited” and going into each songolo product the description is in HTML, so in a few days it will go in error and they will block me account like previous one, I use elementor as builder. * I look forward to your clarification * Plugin Support [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/) * (@lynnjat7) * [1 year ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18468815) * Hi there [@advanxeprintshop](https://wordpress.org/support/users/advanxeprintshop/), * Thanks for sharing those screenshots. * I’d like to clarify here that **this is a product review thread** and we are not able to provide technical support via product reviews. * You can go to the main forum here and make a fresh post to have us look at this issue from a technical perspective: [https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0) * Here in the product review thread I can only offer general advice. My advice on this issue is to **reach out to Elementor** for assistance. * The default product description field in WordPress/WooCommerce should not pass any HTML coding on to Google when syncing. * If you are passing HTML code to Google, then this most likely means you are not using the native WooCommerce product description field. For example, if you are using Elementor to build your product descriptions, this is an alternate Elementor field that overrides the basic Woo field. In this case, you would need to reach out to Elementor to find out how to suppress the HTML code in this field as they own it and coded it. * One alternative is to use the Short Description field for your Google syncing instead. You can choose this field using a code snippet. More on that here: * [https://woocommerce.com/document/google-for-woocommerce/faq/#using-short-description](https://woocommerce.com/document/google-for-woocommerce/faq/#using-short-description) * Again, a reminder that if you have any issues with the snippet or would like us to investigate further, to **open a new support thread**. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Wrong synchronization’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 9 replies * 4 participants * Last reply from: [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/) * Last activity: [1 year ago](https://wordpress.org/support/topic/wrong-synchronization-2/#post-18468815)