Title: Wrong total in analytics
Last modified: March 13, 2024

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# Wrong total in analytics

 *  Resolved [Haja](https://wordpress.org/support/users/hajakutbudeen/)
 * (@hajakutbudeen)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/wrong-total-in-analytics/)
 * Hello there,
 * We are utilizing WordPress Multisite, featuring one site for Bahrain and another
   for Saudi Arabia. Both sites function well on desktop and accurately display 
   total sales values. We employ the WooCommerce mobile app, where, regrettably,
   the total sales value on the Saudi site appears incorrectly.
 * To troubleshoot this, I tested something on my site. I went to Analytics -> Settings-
   > Date Type. By default, nothing was set for either site.
 * On the Bahrain site, when I choose the “Date Created” option and save, then reload
   and check the total sales, it shows the correct total sales value. Similarly,
   when I choose the “Date Paid” option and save, then reload and check the total
   sales, it also shows the correct total sales value.
 * However, on the Saudi site, when I choose the “Date Paid” option and save, then
   reload and check the total sales, it shows the correct total sales value. But
   when I choose the “Date Created” option and save, then reload and check the total
   sales, it shows a different total sales value.
 * This different total sales value is also reflected in the WooCommerce mobile 
   app. Please advise on how to resolve this issue.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/wrong-total-in-analytics/#post-17498055)
 * Hey there, [@hajakutbudeen](https://wordpress.org/support/users/hajakutbudeen/)!
   Thanks for contacting us. I’m happy to help you.
 * It is possible to have discrepancies between those two options because when you
   choose Date Created, it will show the sales from the orders created in that period,
   but those orders were not necessarily paid during that same period.
 * So, if you are seeing the sales from Feb 1 to Feb 29 and have the Date Created
   option, you will see the total for all orders created during this period, regardless
   of if they were already paid or not. But if some of these orders were only paid
   on march 1, for example, when you change to Date Paid, these orders will not 
   show in the same time period.
 * If you go to  WooCommerce > Analytics > Orders you can see exactly what orders
   are being counted.
 * You can find more about this in this **[guide](https://woo.com/document/woocommerce-analytics/#analytics-settings__date-type)**.
 * Can you take a look at your orders to see if this is what is happening or if 
   there’s really an issue?
 * If you think there’s an issue, please do the following:
    - **WooCommerce > Status > Tools >** `Clear Analytics Cache`
    - [Import Historical Data](https://woocommerce.com/document/woocommerce-analytics/?quid=03919a35b8241620a499f5271f0d90ec#analytics-settings__import-historical-data)
 * Let us know how it goes!
 * Looking forward to your reply.
 * Have a wonderful day!
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/wrong-total-in-analytics/#post-17520846)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Wrong total in analytics’ is closed to new replies.

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## Tags

 * [multisite](https://wordpress.org/support/topic-tag/multisite/)

 * 2 replies
 * 3 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/wrong-total-in-analytics/#post-17520846)
 * Status: resolved