Title: Wrong user geolocation
Last modified: May 5, 2020

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# Wrong user geolocation

 *  [madmax4ever](https://wordpress.org/support/users/madmax4ever/)
 * (@madmax4ever)
 * [6 years ago](https://wordpress.org/support/topic/wrong-user-geolocation/)
 * Hi, I’m using the PRO version v7.4.
 * I have some users located “in the middle of the sea”, their Country is “null”
   on the map and the user’s country flag is the first on your flags.png file but
   when I manually challenge the IP (using a request to geoplugin_net – json.gp?
   ip=<User’s IP>), I get the right informations…
 * Moreover I checked different IPs to be sure and found that, for some that seem
   relevant on the map, I get a result with empty informations (using the request
   on geoplugin.net) but the country is correct. If I check on another IP geolocation
   web site like iplocation_net, I get corrrect information.
 * Could you please fix this? At least, clearly set the correct country (maybe using
   the timezone’s city reference as default position) if informations are empty.
 * Well, I let you check all that: maybe my analysis is wrong.

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [6 years ago](https://wordpress.org/support/topic/wrong-user-geolocation/#post-12783470)
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)

The topic ‘Wrong user geolocation’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/wrong-user-geolocation/#post-12783470)
 * Status: not resolved