Wrong Woocommerce cart content – caching issue?

  • sale77

    (@sale77)


    7 years, 12 months ago

    Hi guys, i have an online shop using woocommerce, additionally i have installed W3. I have the following Problem and i am wondering wheather it is a Caching issue and if W3 can help me to resolve it: i am receiving orders in my woocommerce order Management backend that include several products the customer acctually DID NOT add to cart himself, e.g. the customer put only one item into cart and ordered it, but in my order Management there are 10 further articles added and shown that the customer definetly did not order and did not see in his cart, otherwise he propably would not have ordered if he suddenly sees items in his cart that he actually does not want. I have 50 orders that are fine and correct, and then one of a sudden there is that one order thats worng, next day the same issue. So my question is if it could be a Caching issue and if so, can some Settings in W3 help me to avaoid it? Your Feedback is highly appreciated, thank you in advance

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    I think you enabled REST API caching in Page Cache, or you enabled Database Cache and didn’t add _wc_session_ to Ignored query stems in the Advanced block of Database Cache. Please disable REST API cache and add the _wc_session_ and check if that fixes the issue. If not, please share the contents of your wp-content/w3tc-config/master.php file so we can try to reproduce the issue.

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    hi @gidomanders than you soo much for your quick reply, i just disabled REST API (which was enabled) but _wc_session_ is already entered in the ignored query stems, so i really hope that it was about the REST API. What about adding _wc_cart_ an further dynamic sites (e.g. my account) additionally to ignored query stems? Thank you so much for your help

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    one more remark: i now reveiced the message “Database caching via disk is currently disabled” after having made the changes, is that ok?

    Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    You should follow this guide: http://blog.lathiyasolutions.com/configure-woocommerce-cache-with-w3-total-cache/

    Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    Check your Performance => General Settings and see if Database Cache is enabled. It should not disable automatically when saving the Database Cache settings.

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    @gidomanders thanks so much the guide is very helpful, i have adapted everything as listed there, well my Databas Cache is currently DISABLED so i should enable it, right?

    Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    You could enable it. It should work now. It’s not necessary, but it will probably speed up your website a bit more.

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    thanks so much, but to be honest i received a message now saying “The plugin is currently enabled. If an option is disabled it means that either your current installation is not compatible or software installation is required.”
    Is there a Problem now or is fine?

    I am really sorry to bother you but I am not familiar with all those wordings and Options, I am using Cahing plugin for the first time ever because i hoped to avoid the cart Problem i have, so i really dont know if i might have a conflict in some Setting that i made 🙁

    • This reply was modified 7 years, 12 months ago by sale77.
    Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    So you have the issue even when W3 Total Cache is not installed? Then it’s an issue with WooCommerce or your server/host. Unfortunately that means I cannot help you further.

    The message you see is telling you the server is not able to do such thing. So you cannot use Database Cache, because it requires something that is not installed on your server. It is not a problem if you don’t have Database Cache, it’s just an extra option to speed up the website even more. You should at least have Minify, Browser Cache and Page Cache on to have a fast website. You could also reset to default settings if you don’t know what you’re doing and only change what is explained in the guide I previously mentioned to make it work with WooCommerce.

    For more help I refer you to Performance => Support to get help setting up your website. We will then change your settings to get the best results for your website.

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    thank you so much for your Support, i really hope that i will find the solution for it soon

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    @gidomanders hi again, i have one more issue and hope for your Support: i have now made changes on my Homepage that are not shown when updating it, i suppose that has to do with some Cache Settings i made without knowing, it never was a Problem before to update my Homepage but now i made changes that are not shown in the frontend. The weird Thing about it is that on my mobile phone with Safari I can see the pages but on Laptop via Chrome, Mozilla and Explorer i dont??? Finally, after updating the content, the changes ARE shown when i look at the “preview” page but not when looking on the live Version of of it :-((( Can you PLEASE help, thank you so much

    • This reply was modified 7 years, 12 months ago by sale77.
    • This reply was modified 7 years, 12 months ago by sale77.
    Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    I think that has to do with Browser Caching of HTML & XML. The mobile browsers don’t have that much memory available, so they won’t cache as aggressive as desktop browsers. They might ignore some headers. What is your Cache Control Policy setting for HTML & XML? And do you see the updated page if you purge the cache?

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    thank you so much for the Explanation. Should i try “purge Cache”? I saw this Option but was not sure what happens when cklicking it i can do so now

    Plugin Contributor gidomanders

    (@gidomanders)

    7 years, 12 months ago

    You can click purge current page, so only the page you’re viewing will get purged. The other pages remain cached that way 😉

    Thread Starter sale77

    (@sale77)

    7 years, 12 months ago

    ok i see, NOPE this did not help :-(((

Viewing 15 replies - 1 through 15 (of 16 total)
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