Title: XML Feed problem Last modified: January 16, 2023 --- # XML Feed problem * Resolved [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 4 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/) * Hi ! * I have a problem with my XML feed. The name of the XML file present on the website in the “Upload” folder is different from that displayed on the Pinterest account. So, this causes synchronization problem. Unfortunately, I can’t edit the file name on the plugin side and on the Pinterest account side.How can I solve this problem ? Change file name ? * Thanks in advance ! Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/xml-feed-problem-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/xml-feed-problem-2/page/2/?output_format=md) * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 4 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16381043) * Hey [@grafikx](https://wordpress.org/support/users/grafikx/) * Hope you are doing well! * Please follow these steps: * 1. Go to the Settings tab on “Marketing > Pinterest” 2. Disable “Enable product sync”3. Enable “Erase Plugin Data” and Save4. Go to the Connection tab on ​”Marketing > Pinterest”5. Disconnect your account by clicking on “Disconnect” 6. Deactivate and uninstall “Pinterest for WooCommerce”**— At this point, no feed should be present on /wp-content/uploads, no settings on the table wp-options, no Scheduled actions related to Pinterest, and no feed registered on Pinterest—7. Install again “Pinterest for WooCommerce”8. Restart the Pinterest onboarding 9. Wait for 24hs until Pinterest approves the catalog * Let me know if that helps. * Best, * Christian * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16437982) * Hi ! * I followed your instructions step by step. No worries except in the planned actions. I still had some in progress, so I deleted them manually. I left those “Complete” status. * Sorry to have taken so long to answer you but I also had the support of Pinterest which checks certain things on their side. * I’ll let you know if this correctly generates the feed URL on the website and especially on the Pinterest account. * See you soon and thank you for your help ! * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16458391) * Hi ! * Everything is ok regarding the module configuration. However, the feed does not appear on the Pinterest account after several days : [https://www.pinterest.fr/product-catalogs/](https://www.pinterest.fr/product-catalogs/) * Do I have to create it manually now? * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16459317) * Hey [@grafikx](https://wordpress.org/support/users/grafikx/) * Hope you are doing well! * Can you share with us a screenshot of your /wp-admin part of your site? you will need to go to “Marketing > Pinterest” please send as a screenshot of the 3 tabs. * Best, * Christian * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16459379) * Here are the 3 screenshots. I hide some information on the last screenshot of the 3rd tab. * > [View post on imgur.com](https://imgur.com/a/44WceyO) * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16503044) * Hi ! * I did what you asked but it generates a log with the word “sync” every time :“ pinterest-for-woocommerce-product-sync-202-02…”. * EDIT : Sorry. Finally I managed to generate the correct file. However, how do I share it with you privately ? - This reply was modified 3 years, 3 months ago by [Grafikx](https://wordpress.org/support/users/grafikx/). * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16513758) * Hey [@grafikx](https://wordpress.org/support/users/grafikx/) * Hope you are doing well! * sharing logs or the feed will not compromise your site. you can do it here without a problem. * Best, * Christian - This reply was modified 3 years, 2 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 3 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16514872) * Hi ! * Here is : * ```wp-block-code 2023-02-24T00:01:47+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T00:01:47+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T01:02:10+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T01:02:10+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T02:02:35+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T02:02:35+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T02:49:56+00:00 ERROR POST Demande : https://api.pinterest.com/v3/catalogs/partner/connect/ Code du statut : 400 Réponse API : Invalid parameters. Code Pinterest : 1 2023-02-24T03:03:22+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T03:03:22+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T04:04:26+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T04:04:26+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T05:04:32+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T05:04:32+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T06:05:19+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T06:05:19+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T07:05:32+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T07:05:32+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T08:06:05+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T08:06:05+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T08:58:41+00:00 ERROR POST Demande : https://api.pinterest.com/v3/catalogs/partner/connect/ Code du statut : 400 Réponse API : Invalid parameters. Code Pinterest : 1 2023-02-24T09:06:27+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T09:06:27+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T10:06:35+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T10:06:35+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T11:07:07+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T11:07:07+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T12:07:53+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T12:07:53+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T13:08:19+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T13:08:19+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T14:08:23+00:00 ERROR POST Demande : https://api.pinterest.com/ads/v4/advertisers/549760373760/marketing_offer/Q09JTl9DTElFTlRfSURfMTQ2ODQxNF9DUkVESVRT/redeem?is_encoded=true Code du statut : 400 Réponse API : OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer Code Pinterest : 2317 2023-02-24T14:08:23+00:00 ERROR OFFER_REDEMPTION_LIMIT_EXCEEDED - Maximum number redemptions for this offer 2023-02-24T14:49:16+00:00 DEBUG GET Request: https://api.pinterest.com/v3/commerce/product_pin_merchants/931120720731433620/ --- EMPTY STRING --- 2023-02-24T14:49:16+00:00 DEBUG Response: HTTP/1.1 200 OK Content-Type: application/json Content-Length: 808 pinterest-version: 76b8d35 x-content-type-options: nosniff x-frame-options: DENY x-userendpoint-ratelimit-limit: 500000 x-userendpoint-ratelimit-remaining: 334492 x-envoy-upstream-service-time: 63 x-pinterest-direct: true pinterest-generated-by: coreapp-ngapi-prod-0a018f97 Cache-Control: no-cache, no-store, must-revalidate x-pinterest-rid: 1544479486313923 Date: Fri, 24 Feb 2023 14:49:16 GMT Connection: close Set-Cookie: _ir=0; Max-Age=1800; HttpOnly; Path=/; Secure AKAMAI-GRN: 0.cf641102.1677250156.3bf727d X-CDN: akamai {"status":"success","code":0,"message":"ok","endpoint_name":"v3_get_pp_merchant","data":{"logo_url":"https://i.pinimg.com/30x30_RS/09/43/8f/09438f7f93573c775f1ef7a1c7516761.jpg","id":"931120720731433620","partner_type":0,"external_id":"1431601/b545840e-73e0-472a-88e6-b24195bec106","partner_user_id":"","favicon_url":null,"updated_at":1663625926410,"display_name":"Woodstache","description":null,"product_pin_approval_status_rationale":"Scamadviser Score 1-80","product_pin_approval_status_reasons":["SCAMADVISER_SCORE_1_TO_80"],"type":"merchant","created_at":1607678313091,"merchant_url":"http://www.woodstache.com/","is_product_pin_active":false,"product_pin_feed_profile":null,"disapproval_tracking_data":null,"user_id":"668151432125555802","verticals":["OTHER"],"product_pin_approval_status":"approved"}} 2023-02-24T14:51:29+00:00 DEBUG GET Request: https://api.pinterest.com/v3/commerce/product_pin_merchants/931120720731433620/ --- EMPTY STRING --- 2023-02-24T14:51:30+00:00 DEBUG Response: HTTP/1.1 200 OK Content-Type: application/json Content-Length: 808 pinterest-version: 76b8d35 x-content-type-options: nosniff x-frame-options: DENY x-userendpoint-ratelimit-limit: 500000 x-userendpoint-ratelimit-remaining: 333869 x-envoy-upstream-service-time: 55 x-pinterest-direct: true pinterest-generated-by: coreapp-ngapi-prod-0a01006a Cache-Control: no-cache, no-store, must-revalidate x-pinterest-rid: 1019703018924196 Date: Fri, 24 Feb 2023 14:51:30 GMT Connection: close Set-Cookie: _ir=0; Max-Age=1800; HttpOnly; Path=/; Secure AKAMAI-GRN: 0.d1d5ce17.1677250289.8be4c91 X-CDN: akamai {"status":"success","code":0,"message":"ok","endpoint_name":"v3_get_pp_merchant","data":{"product_pin_approval_status":"approved","verticals":["OTHER"],"logo_url":"https://i.pinimg.com/30x30_RS/09/43/8f/09438f7f93573c775f1ef7a1c7516761.jpg","display_name":"Woodstache","product_pin_feed_profile":null,"partner_user_id":"","favicon_url":null,"description":null,"partner_type":0,"id":"931120720731433620","external_id":"1431601/b545840e-73e0-472a-88e6-b24195bec106","product_pin_approval_status_reasons":["SCAMADVISER_SCORE_1_TO_80"],"is_product_pin_active":false,"merchant_url":"http://www.woodstache.com/","user_id":"668151432125555802","created_at":1607678313091,"disapproval_tracking_data":null,"updated_at":1663625926410,"product_pin_approval_status_rationale":"Scamadviser Score 1-80","type":"merchant"}} 2023-02-24T14:51:30+00:00 DEBUG GET Request: https://api.pinterest.com/v3/commerce/product_pin_merchants/931120720731433620/ --- EMPTY STRING --- 2023-02-24T14:51:30+00:00 DEBUG Response: HTTP/1.1 200 OK Content-Type: application/json Content-Length: 808 pinterest-version: 76b8d35 x-content-type-options: nosniff x-frame-options: DENY x-userendpoint-ratelimit-limit: 500000 x-userendpoint-ratelimit-remaining: 333856 x-envoy-upstream-service-time: 52 x-pinterest-direct: true pinterest-generated-by: coreapp-ngapi-prod-0a010b37 Cache-Control: no-cache, no-store, must-revalidate x-pinterest-rid: 1352664103365744 Date: Fri, 24 Feb 2023 14:51:30 GMT Connection: close Set-Cookie: _ir=0; Max-Age=1800; HttpOnly; Path=/; Secure AKAMAI-GRN: 0.d1d5ce17.1677250290.8be507b X-CDN: akamai {"status":"success","code":0,"message":"ok","endpoint_name":"v3_get_pp_merchant","data":{"product_pin_approval_status":"approved","product_pin_approval_status_rationale":"Scamadviser Score 1-80","display_name":"Woodstache","logo_url":"https://i.pinimg.com/30x30_RS/09/43/8f/09438f7f93573c775f1ef7a1c7516761.jpg","updated_at":1663625926410,"product_pin_feed_profile":null,"id":"931120720731433620","type":"merchant","disapproval_tracking_data":null,"is_product_pin_active":false,"description":null,"product_pin_approval_status_reasons":["SCAMADVISER_SCORE_1_TO_80"],"verticals":["OTHER"],"favicon_url":null,"external_id":"1431601/b545840e-73e0-472a-88e6-b24195bec106","merchant_url":"http://www.woodstache.com/","created_at":1607678313091,"user_id":"668151432125555802","partner_type":0,"partner_user_id":""}} ``` * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16517111) * Hey [@grafikx](https://wordpress.org/support/users/grafikx/) * Seems to be all good! Can you share a screenshot of the 3 tabs in “Marketing > Pinterest”? * Best, * Christian * [festprissen](https://wordpress.org/support/users/festprissen/) * (@festprissen) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16518917) * Haha weird, it seems to be working now. * > [View post on imgur.com](https://imgur.com/a/gtbqTlN) * Plugin Support [Diego B](https://wordpress.org/support/users/diegobarle/) * (@diegobarle) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16519396) * Hi [@festprissen](https://wordpress.org/support/users/festprissen/), * good to know that your problem was fixed! It is usual that some issues are corrected with following feed ingestions. * Best, _Diego_ * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16521272) * Hi ! * Here are the 3 screenshots : * > [View post on imgur.com](https://imgur.com/a/Kbn6udC) * But on my Pinterest.com account I still don’t have a synchronized catalog. So do I have to create it manually ? * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16521320) * We need to launch marketing campaigns from tomorrow so the catalog should appear on the Pinterest.com account. If it is not possible to find a solution for this to do it automatically, can I manually create the catalog on Pinterest.com by using the feed generated by the plugin ? * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/#post-16521599) * Hey [@grafikx](https://wordpress.org/support/users/grafikx/) * Hope you are doing well! * can you check on your logs if there are any issues? * you can do it manually while you try to fix it with the automatic way. * Best, * Christian * Thread Starter [Grafikx](https://wordpress.org/support/users/grafikx/) * (@grafikx) * [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/page/2/#post-16523998) * Hi [@christian1983](https://wordpress.org/support/users/christian1983/) ! * Ok, manual catalog creation is in progress. I’ll get back to you as soon as I have the logs. * However, I noticed something weird on the Pinterest.com account. To access the catalogs, I go to the navigation menu “Ads” > “Catalogs”. But the link is not good and generates an error page : [https://www.pinterest.com/product-catalogs/?advertiserId=XXXXXXXXX](https://www.pinterest.com/product-catalogs/?advertiserId=XXXXXXXXX) While the correct working link should be :[https://www.pinterest.fr/product-catalogs/data-source/?advertiserId=XXXXXXXXX](https://www.pinterest.fr/product-catalogs/data-source/?advertiserId=XXXXXXXXX) * Normal ? Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/xml-feed-problem-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/xml-feed-problem-2/page/2/?output_format=md) The topic ‘XML Feed problem’ is closed to new replies. * ![](https://ps.w.org/pinterest-for-woocommerce/assets/icon.svg?rev=2619817) * [Pinterest for WooCommerce](https://wordpress.org/plugins/pinterest-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/pinterest-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/) * 22 replies * 5 participants * Last reply from: [Christian](https://wordpress.org/support/users/christian1983/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/xml-feed-problem-2/page/2/#post-16554228) * Status: resolved