Title: Your BackUp Failed (with stacktrace) Last modified: August 20, 2016 --- # Your BackUp Failed (with stacktrace) * Resolved [ikerstges](https://wordpress.org/support/users/ikerstges/) * (@ikerstges) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/) * Hi all, * I just installed backupwordpress and try to execute manually. The process returns: Your BackUp Failed (with stacktrace) (below) * I have tried all suggestions from the faq ([http://wordpress.org/extend/plugins/backupwordpress/faq/](http://wordpress.org/extend/plugins/backupwordpress/faq/)), but unfortunately the problem remains. * Stacktrace: * ``` Fatal error: Uncaught exception \'RuntimeException\' with message \'SplFileInfo::isReadable(): open_basedir restriction in effect. File(/..) is not within the allowed path(s): (/php_sessions:/tmp:/var/www/errors:)\' in /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php:825 Stack trace: #0 /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php(825): SplFileInfo->isReadable() #1 /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php(752): HM_Backup->zip_archive() #2 /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php(618): HM_Backup->archive() #3 /home/vol4/byethost in /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php on line 825 ``` * Any tips would be welcome!? * Thanks and cheers, Igor Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/page/2/?output_format=md) [→](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/page/2/?output_format=md) * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219140) * Hi Igor, * Could I ask, are you using version 2.1.1? I though I had fixed this issue in that version. * Thread Starter [ikerstges](https://wordpress.org/support/users/ikerstges/) * (@ikerstges) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219141) * Hi Tom, * I’m using Version 2.1.1 (downloaded today). Unfortunately, the message does not mean much to me. Is there maybe a kind of ‘patch’ available until a fix in some upcoming version? * Thanks for your quick reaction, much appreciated! * Cheers, Igor * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219142) * Hi Igor, * I’ll dig into the issue today and hopefully provide a fix. * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219159) * I’ve just released version 2.1.3, could you test in and see if that fixes the issue. * Thread Starter [ikerstges](https://wordpress.org/support/users/ikerstges/) * (@ikerstges) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219163) * Hi, I’m sorry for the late response.. It seems that I’m still facing the same message, but I want to investigate a bit more and provide more specific information. Will get back to this soon! In any case: thanks in advance! * Cheers, Igor * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 6 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219168) * Thats great, thanks for you help Igor! * [nashua](https://wordpress.org/support/users/nashua/) * (@nashua) * [13 years, 4 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219196) * Hello Tom, * The problem is still there. It doesn’t matter if i only backup the database or only the files or both. * `Fatal error: Uncaught exception \’RuntimeException\’ with message \’SplFileInfo:: isReadable(): open_basedir restriction in effect. File(/test/83.137.194.86/usr/ share/terminfo/c/console) is not within the allowed path(s): (…/usr/lib/php:/ usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp)\’ in /wp-content/ plugins/backupwordpress/hm-backup/hm-backup.php:826 Stack trace: #0 /wp-content/ plugins/backupwordpress/hm-backup/hm-backup.php(826): SplFileInfo->isReadable()# 1 /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php(753): HM_Backup- >zip_archive() #2 /wp-content/plugins/backupwordpress/hm-backup/hm-backup.php( 619): HM_Backup->archive() #3 /wp-content/plugins/backupwordpress/classes/schedule. php(518): HM_Backup->backup() #4 /wp-content/plugins/backupwordpress/admin/actions. php(65): HMBKP_Scheduled_Backup->r in /wp-content/plugins/backupwordpress/hm- backup/hm-backup.php on line 826 * Can you please help? It is just on this website… Thank you Jeroen * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 4 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219197) * Hi Nashua, * I’d love to get to the bottom of the issue your seeing as your not the only one seeing it and I’m unable to reproduce on any of my test systems. * Could you email me at [tom@hmn.md](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/tom@hmn.md?output_format=md) and I’ll debug the issue with you further. * Many thanks. * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 4 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219198) * We’re handling this off-list. * [jsruok](https://wordpress.org/support/users/jsruok/) * (@jsruok) * [13 years, 4 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219199) * Tom, if you need more guinea pigs who have this problem, I could volunteer as one. * [eduardoi](https://wordpress.org/support/users/eduardoi/) * (@eduardoi) * [13 years, 4 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219200) * same problem here. just downloaded the plugin. * [kfir432](https://wordpress.org/support/users/kfir432/) * (@kfir432) * [13 years, 3 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219209) * same problem here to. version 2.1.3. im thinking that is maybe an access problem to the files on the server. i speak with the server company and i ask for permission to the files. * for right now im waiting for resolve from the both sides. * [bourkedesign](https://wordpress.org/support/users/bourkedesign/) * (@bourkedesign) * [13 years, 3 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219210) * Same problem here with the latest version. Is there a fix? * Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/) * (@willmot) * [13 years, 3 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219211) * I’ve just released version 2.2 which fixes this issue. * [bourkedesign](https://wordpress.org/support/users/bourkedesign/) * (@bourkedesign) * [13 years, 3 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/#post-3219212) * Works now. Thanks so much!!! Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/page/2/?output_format=md) [→](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/page/2/?output_format=md) The topic ‘Your BackUp Failed (with stacktrace)’ is closed to new replies. * ![](https://ps.w.org/backupwordpress/assets/icon-256x256.jpg?rev=1105225) * [BackUpWordPress](https://wordpress.org/plugins/backupwordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/backupwordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/backupwordpress/) * [Active Topics](https://wordpress.org/support/plugin/backupwordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backupwordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backupwordpress/reviews/) * 18 replies * 7 participants * Last reply from: [jsruok](https://wordpress.org/support/users/jsruok/) * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/your-backup-failed-with-stacktrace/page/2/#post-3219216) * Status: resolved