Title: “Your data source couldn’t be validated” Last modified: January 14, 2022 --- # “Your data source couldn’t be validated” * Resolved [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/) * The full error is “Your data source couldn’t be validated because your xml file is formatted incorrectly.” Error 143 * Under Marketing > Pinterest > Catalog, it says: XML feed: Up to date Successfully generated 21 hours ago – Wrote 2738 out of 2738 products to feed file. Remote feed setup: Product feed configured for ingestion on Pinterest Remote sync status: Feed ingestion failed. Last attempt: 23 hours ago – Pinterest returned: Your feed file has an XML formatting issue. Make sure you are not missing a tag. * Linking a business account, claiming the domain, and adding/selecting the Pinterest tag have been completed without issue. * I turned on the debug log. It’s long, but I have it if it will help. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15264654) * Hey [@gamethrall](https://wordpress.org/support/users/gamethrall/) * hope you are doing well! * Did you click on “feed file” and checked the issue? * Best, Christian * Thread Starter [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15265173) * Yes, I am so sorry, I forgot to include that. * When I click on the feed file, the error reported there is: * This page contains the following errors: error on line 7139 at column 36: xmlParseEntityRef: no name * I saved the XML file and can send that if it helps. I’m not good with XML, but I opened it in a code editor and the item around line 7139 looks just like the items around it. * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15268494) * Hey [@gamethrall](https://wordpress.org/support/users/gamethrall/) * Please send us the link * Best, Christian * Thread Starter [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15269061) * The link for the feed file is [https://www.sanefcs.com/wp-content/uploads/pinterest-for-woocommerce-M6px6L.xml](https://www.sanefcs.com/wp-content/uploads/pinterest-for-woocommerce-M6px6L.xml) * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15269815) * Hey [@gamethrall](https://wordpress.org/support/users/gamethrall/) * the file is not accessible, please make sure that the file is public, so can be used by your Pinterest Business Account also us for checking the xml format issue. * Best, Christian * Thread Starter [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15269892) * The file is set to 644. What do you need me to set it to? * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15269903) * Check the following screenshot: [https://mrkr.io/s/61e8632f004c9e743a67d83a/0](https://mrkr.io/s/61e8632f004c9e743a67d83a/0) * Best, Christian - This reply was modified 4 years, 4 months ago by [Christian](https://wordpress.org/support/users/christian1983/). * Thread Starter [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15273302) * Please try it again. I allowed your IP and your country. * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15276155) * Hey [@gamethrall](https://wordpress.org/support/users/gamethrall/) * Hope you are doing well! * you have some special characteres on the field (filled out with the SKU of your product) * You need to change some of your products that have the “&” on the SKU. Example Product ID: 46240, 46232, 46221 * Once you do that your feed will updated in the next 24 hours. * Best, Christian * Thread Starter [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15285290) * I’ll remove the “&” from the products I can find with them in it and see how that works. Thanks! * Are there any other fields where the “&” is prohibited? * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15288328) * Hey [@gamethrall](https://wordpress.org/support/users/gamethrall/) * on the SKU field also is no allowed to have Special characters. * Best, Christian * Thread Starter [gamethrall](https://wordpress.org/support/users/gamethrall/) * (@gamethrall) * [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15302788) * That did it. Thank you! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘“Your data source couldn’t be validated”’ is closed to new replies. * ![](https://ps.w.org/pinterest-for-woocommerce/assets/icon.svg?rev=2619817) * [Pinterest for WooCommerce](https://wordpress.org/plugins/pinterest-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/pinterest-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/) * 12 replies * 2 participants * Last reply from: [gamethrall](https://wordpress.org/support/users/gamethrall/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/your-data-source-couldnt-be-validated/#post-15302788) * Status: resolved