Title: Your plugin doesnt work
Last modified: August 8, 2023

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# Your plugin doesnt work

 *  Resolved [Steven Pollock](https://wordpress.org/support/users/spollock/)
 * (@spollock)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/your-plugin-doesnt-work-3/)
 * I was able to setup a survey, but no matter what button I click on for the results
   like “Export Submissions” or “Export to XLSX”, even the download button on a 
   questions takes me to some Pro webpage: [https://ays-pro.com/wordpress/survey-maker](https://ays-pro.com/wordpress/survey-maker)
 * Are you saying you want people to pay you to be able to download the results?
   It’s doesn’t say that either in the plugin or on your webpage. I would never 
   ever consider paying you to export the results, tjis is as basic a feature as
   could possibly exist, certainly not anything worth paying for. There are plenty
   of other options out there…
    -  This topic was modified 2 years, 10 months ago by [Steven Pollock](https://wordpress.org/support/users/spollock/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/your-plugin-doesnt-work-3/#post-16954951)
 * Dear [@spollock](https://wordpress.org/support/users/spollock/),
 * Thank you for the topic.
 * We’re very sorry to hear about your experience.
   We put customer experience and
   satisfaction as our highest priority.
 * We are known for our **DOZENS** of available options in the Free version and 
   we regret that we didn’t live up to those expectations for you.
   We are updating
   our **FREE plugin** **very constantly** and adding new features in each update
   by taking into consideration the market demands.We pride ourselves on our Survey
   Maker plugin and the **high-quality standards** we maintain.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Your plugin doesnt work’ is closed to new replies.

 * ![](https://ps.w.org/survey-maker/assets/icon-256x256.png?rev=2444244)
 * [Survey Maker by AYS](https://wordpress.org/plugins/survey-maker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/survey-maker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/survey-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/survey-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/survey-maker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/survey-maker/reviews/)

## Tags

 * [bait and switch](https://wordpress.org/support/topic-tag/bait-and-switch/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/your-plugin-doesnt-work-3/#post-16954951)
 * Status: resolved