Title: your software does not work
Last modified: June 29, 2023

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# your software does not work

 *  Resolved [Sam](https://wordpress.org/support/users/bcjazaerli/)
 * (@bcjazaerli)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/your-software-does-not-work/)
 * I have been trying to contact your support through your [https://updraftplus.com/paid-support-requests/](https://updraftplus.com/paid-support-requests/)
 * Link I have a premium subscription. Whenever I try to do anything with your plugin,
   the only thing I’m asked is to pay more money and get more subscriptions, I feel
   that you only do this for people to bay more money for the same service over 
   and over.
 * Please cancel everything I have with you and refund me my money!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fyour-software-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/your-software-does-not-work/#post-16860442)
 * Hi,
 * Can you de-install the current plugin and replace it with a copy from our install
   guide here – [https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/](https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/)
 * You can download the premium base file in step 2. After installing the file, 
   you should be able to continue the rest of the steps.
 * Thanks,
   Bryle
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/your-software-does-not-work/#post-16860444)
 * Hi Sam,
 * I have been talking to you through my colleague who is picking up your messages
   through social media and through the support desk. My colleague forwarded a screenshot
   provided by you and it looked like you had not installed the Premium plugin: 
   [https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/](https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/)
   and this was why your add-on was not available.
 * I will mark this as resolved as we are not able to provide support for Premium
   users through this channel due to WordPress regulations but I am more than happy
   to continue the conversation through the support desk.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘your software does not work’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/your-software-does-not-work/#post-16860444)
 * Status: resolved