Title: Zero contact
Last modified: May 4, 2017

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# Zero contact

 *  Resolved [Rayvenhaus](https://wordpress.org/support/users/rayvenhaus/)
 * (@rayvenhaus)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/zero-contact/)
 * I hate to have to do this but I don’t see any recourse. I have tried, over the
   past few weeks, to get in touch with the authors of this plug, which I think 
   is a great plugin, concerning my account on their website where my “Pro” dashboard
   is supposed to reside. It’s a simple password issue but their system is not sending
   the reset email to my account (I’ve tried 4 times and have checked the trash 
   and spam folders every day) and I’ve even used the “Contact US” portion of the
   plugin to send a direct email to them. All with zero response.
 * If I don’t get some kind of response I’ll remove this plugin and use one of the
   others.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Vova Feldman](https://wordpress.org/support/users/svovaf/)
 * (@svovaf)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/zero-contact/#post-9098026)
 * Hi [@rayvenhaus](https://wordpress.org/support/users/rayvenhaus/), it might be
   related to spam filtering issue. Could you please email me directly to [vova 
   AT rating-widget DOT com] and I’ll try to find your ticket based on your email.
   Please respond here after you send the email so I can verify I got it.
    -  This reply was modified 9 years, 1 month ago by [Vova Feldman](https://wordpress.org/support/users/svovaf/).
 *  Thread Starter [Rayvenhaus](https://wordpress.org/support/users/rayvenhaus/)
 * (@rayvenhaus)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/zero-contact/#post-9098047)
 * I have written to you as requested using the email address, steven AT stevensheeley
   DOT com, associated with my account.
 *  Thread Starter [Rayvenhaus](https://wordpress.org/support/users/rayvenhaus/)
 * (@rayvenhaus)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/zero-contact/#post-9098273)
 * They responded and notified me that my email address had been blacklisted and
   provided the link I needed to get my password reset.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Zero contact’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Rayvenhaus](https://wordpress.org/support/users/rayvenhaus/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/zero-contact/#post-9098273)
 * Status: resolved