Title: ZERO SUPPORT
Last modified: December 6, 2021

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# ZERO SUPPORT

 *  [sfeather](https://wordpress.org/support/users/sfeather/)
 * (@sfeather)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/zero-support-32/)
 * I’m running the paid version. I found a serious bug when working with S3 storage.
   Reported it and then posted a follow-up after I did some testing. Tickets have
   been untouched for 30 days.
 * 1. No support even for paid customers
    2. The 999 object per ‘folder’ remains
   when using S3 as your storage. 3. When you rescan your storage, items that have
   moved or been removed are NOT removed from the WP database causing huge amounts
   of bloat. 4. The details modal in the Media Library view disappears too fast 
   to be able to even use the tabs or click the buttons. 5. If using direct upload,
   you will need to select EVERY IMAGE to have it regenerate thumbnails. No, using
   the regenerate thumbnails using media:cloud does not work.

The topic ‘ZERO SUPPORT’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [sfeather](https://wordpress.org/support/users/sfeather/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/zero-support-32/)