I have allowed this review to come in as this is your own topic.
Please do not spam other people’s reviews with your problems.
@jryanjp – First off, sorry for your bad experience; and, second, we’re very happy you are happy now … even if it’s not using our plugin.
Although deactivating and reactivating plugins is a very common step in troubleshooting, and is well documented as a WordPress codex article here …
http://codex.ww.wp.xz.cn/Managing_Plugins#Troubleshooting
… we would never ask one of our users to “uninstall every plugin on the site” as generally speaking simply deactivating them is enough (with the exception of one single plugin … and that is only in very rare cases).
Unfortunately I cannot draw any correlations between your use name here and any specific Support request we have received. This makes it very difficult to go back and re-review the issues you were seeing. Also, since you have switched to another plugin there may not be much more we can offer in troubleshooting recommendations.
As it is, we make every effort to respond to every Support request we receive during our regular business hours. If you received “NO RESPONSE”, it could be we had not sent a reply yet or the reply may have ended up in your junk/spam folders. That’s not too common but it has happened so you might check there, just in case.
Please also keep in mind if you do go back to using one of our NextGEN Gallery products and your NextGEN Pro subscription is still current you are more than welcome to send us another Support request. We will still make every effort to help you sort out any concerns you may have.
Thanks!
– Cais.
@jryanjp: Desactivating other plugins searching for conflict is a basic manipulation in WP – you can eventually add a maintenance plugin/page. If you don’t know this, you don’t know how WP extensions work.
I’m not a great fan of NextGen Gallery plugin but their answer was the best answer to search for any solution to your problem.
@li-an – Thanks! Even though you are “not a great fan of NextGen Gallery” we still appreciate your support here.
– Cais.
@li-an
Maybe you should read the whole post before making a comment.
I know how WP extensions work. I’ve been programming in PHP since before WP existed. Without giving too many details, I supplied Photocrati “support” with a specific error that I was seeing in THEIR CODE. As I said in my original message, we DID set up a staging site and deactivate all other plugins. I had debugged and isolated the problem to a specific line of Photocrati code.
