Title: ZIP is not a valid postcode Last modified: December 9, 2019 --- # ZIP is not a valid postcode * Resolved [Webfolio Webdesign](https://wordpress.org/support/users/webreneszansz/) * (@webreneszansz) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/) * Hi, * On my client website we use the plugin, to grant also the iDeal payment gateway. The problem is, that if I setup/use some valid address during the (test) checkout process, than I receive Billing Postcode / ZIP is not a valid postcode / ZIP error message. I tried to remove the validation with some additional code in the functions.php, but in vain, the new error message was: LocalPayment window failed to open; make sure startPayment was called in response to a user action. Can you please solve the problem? (The website is not public yet). * Thank you very much! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fzip-is-not-a-valid-postcode%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220114) * [@webreneszansz](https://wordpress.org/support/users/webreneszansz/) * Can you please provide me with the address you’re using to test the iDEAL payment gateway? * Thanks * Thread Starter [Webfolio Webdesign](https://wordpress.org/support/users/webreneszansz/) * (@webreneszansz) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220418) * Hi, the website is not public yet, but I am ready to send you the necessary amin details, if you give me some email address. Thank oyu very much for the quick answer! * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220434) * Hi [@webreneszansz](https://wordpress.org/support/users/webreneszansz/), * If you look on any of the Braintree plugin’s settings pages you will see a help icon. Click it and it allows you to send a support request directly to use. You should use that to send us any admin details. * Per my last request, I don’t necessarily need your website, just the address you were using to test. That way I can test that address on my website. * Thanks, * Thread Starter [Webfolio Webdesign](https://wordpress.org/support/users/webreneszansz/) * (@webreneszansz) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220480) * Hi, * Sorry, I use the latest version of the plugin, but I don’t see any help icon on the setting page. I found one support email address on the plugin list page, in the summary of the plugin (version, createb by…) * Can you help me, were is this icon? * Thank you very much! * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220488) * [@webreneszansz](https://wordpress.org/support/users/webreneszansz/), * The support email you see on the plugins page is the correct one. Please send an email to us using that address. * Thanks, * Thread Starter [Webfolio Webdesign](https://wordpress.org/support/users/webreneszansz/) * (@webreneszansz) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220509) * Hi, * I sent the email. * Thank you very much! * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220520) * [@webreneszansz](https://wordpress.org/support/users/webreneszansz/), * Thanks for the email. You still did not provide me with the address you are using to test. I need that address so I can try and recreate any errors you’re getting. * Thanks, * Thread Starter [Webfolio Webdesign](https://wordpress.org/support/users/webreneszansz/) * (@webreneszansz) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220550) * Hi, * I do apolgize for the misunderstanding, I sent also the address. * Thank you! * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220736) * Update: an incorrect postal code was being entered by the user which was failing the WooCommerce postal code validation. * The second issue was related to the user not allowing pop-ups in their browser. I used a correct postal code and allowed pop-ups and the iDEAL payment method worked as expected. * Thanks, Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘ZIP is not a valid postcode’ is closed to new replies. * ![](https://ps.w.org/woo-payment-gateway/assets/icon-256x256.png?rev=2142799) * [Payment Plugins Braintree For WooCommerce](https://wordpress.org/plugins/woo-payment-gateway/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-payment-gateway/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-payment-gateway/) * [Active Topics](https://wordpress.org/support/plugin/woo-payment-gateway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-payment-gateway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-payment-gateway/reviews/) ## Tags * [invalid](https://wordpress.org/support/topic-tag/invalid/) * [zip](https://wordpress.org/support/topic-tag/zip/) * 9 replies * 2 participants * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/zip-is-not-a-valid-postcode/#post-12220736) * Status: resolved