Title: ZIP with Dash or Postcode with space fail
Last modified: October 2, 2023

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# ZIP with Dash or Postcode with space fail

 *  Resolved [esd3104](https://wordpress.org/support/users/esd3104/)
 * (@esd3104)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/zip-with-dash-or-postcode-with-space-fail/)
 * Mostly just a warning to others. My original post “ZIP is Invalid” which was 
   marked as resolved is still open with the advanced support team. I later found
   out that Canada and other post codes like UK that contain a space are also affected.
 * So if you have customers with postal codes with a space or the ZIP is 5-4 with
   a dash then the auth/payment request won’t even be attempted and the error “ZIP
   is Invalid” will appear (regardless of billing country).
 * I have provided tech documents from MasterCard showing that in addition to alpha
   and Numeric characters that dash and a space are also allowed. This doesn’t seem
   to be understood.
 * The problem is because the auth never is started you will never see a failed 
   order. So unless your customers contact you about the error you will never know.
 * Currently I am unable to use GoDaddy Payments as a result and have reverted to
   our previous gateway service which works just fine.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fzip-with-dash-or-postcode-with-space-fail%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Zach](https://wordpress.org/support/users/zachskyverge/)
 * (@zachskyverge)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/zip-with-dash-or-postcode-with-space-fail/#post-17097634)
 * Hi there [@esd3104](https://wordpress.org/support/users/esd3104/) ,
   I am sorry
   to hear this has caused such problems for your site! If I understood correctly.
   You currently have an open ticket with the advanced support team, correct?Best,
   Zach
 *  Thread Starter [esd3104](https://wordpress.org/support/users/esd3104/)
 * (@esd3104)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/zip-with-dash-or-postcode-with-space-fail/#post-17099363)
 * Yes I have an open ticket. It appears that a fix to the iframe or backend systems
   has been implemented 03-Oct-2023 – initial testing shows that it seems to be 
   working.
 *  Plugin Support [Zach](https://wordpress.org/support/users/zachskyverge/)
 * (@zachskyverge)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/zip-with-dash-or-postcode-with-space-fail/#post-17101013)
 * Awesome! Thanks for confirming that! I am going to mark this as resolved, but
   should anything else occur, please feel free to post again!
   Best,Zach

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘ZIP with Dash or Postcode with space fail’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Zach](https://wordpress.org/support/users/zachskyverge/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/zip-with-dash-or-postcode-with-space-fail/#post-17101013)
 * Status: resolved