5 Star Plugins (Rob)

Hi there, just following up on this, and haven’t heard from you regarding the extra image being seen… were you able to find/remove the source of it?

I realize after looking again, the Code Snippets could have code that is adding images to the RSS feed.

Please let me know if you still need help with this.

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Hi there,

Since you’re using the Premium version, contact us using https://support.5starplugins.com/ via the Contact link in the upper right corner, and we can dig into this more.

You should turn off “Resize Image” to see if that helps. Also add ?nocache to the RSS URL, and see if that helps refresh it.

Be sure images are showing in your raw feed first before trying in Mailchimp.

Ok great, please let me know which plugin it was, or if it was your theme, or code in your theme’s function.php file or other code snippet added.

I would really like to nail down the cause of the extra image in your RSS feed… have you tried deactivating our own plugin, and see if BOTH images disappear?

If one is still left, continue to deactivate one plugin at a time, check the raw feed, and see when the other image disappears from the raw feed. That last plugin caused it, and you can make a note of it and report back. Then reactivate our plugin, and you should be left with only one image.

If all plugins are deactivated and one image is still shown, then it must be your theme or code added to your theme’s functions.php file that is adding the image, and that should be reversed, to take advantage of our plugin’s features such as sizing, alignment, and the custom CSS classes we add for full compatibility with RSS services.

I look forward to hearing back from you on this.

Yep, in your raw feed, I’m seeing the linked IMG that our plugin is adding, with some specific CSS classes, but then I’m also seeing a separate image added with responsive images as well.

To verify, you’re not using the Premium version of our plugin, correct? It does have an option to use Media Tags, which can result in double images – but it also has an image to use only Media Tag image, which fixes it. If using the free version, this does not apply, and you can read below for more troubleshooting.

I would suggest temporarily deactivating plugins such as Content Views – Post Grid & List for WordPress, and see which plugin is adding the images.

Or, if possible post a list of the installed plugins, perhaps I can help pinpoint which one would be also adding images to the RSS feed.

• This reply was modified 6 years, 5 months ago by 5 Star Plugins (Rob). Reason: remove HTML

With the free version, there’s only a few possible ways multiple images show up in the feed:

– Having body images at the top of your posts, which isn’t the case here.
– Another plugin or the theme is now also adding featured images to the feed, and deactivating all other recently added or updated plugins can help pinpoint which one is the cause. Look for any other plugins that mention RSS feed, try deactivating them, and view your raw feed or refresh the feed within Mailchimp.

Mailchimp also caches the feed quite often, so adding ?nocache123 to the URL can help.

If you can’t find the source of the issue, please include your raw feed URL, and we can try and determine from the source HTML where it’s coming from.