abletec

Hello thawizz, & welcome. Does your wp-config.php file reflect the proper table prefix?

@straightstreetcommodities, I’m so sorry! I’ve had a few clients of mine lose domains because they thought the emails they were getting were spam or whatever. Now, I give them the option, for a fee, to use my email as the registrant address so I can help them keep up w/these things. Those that need the help are very willing to pay the small amount for me to tend to these details for them. Their peace of mind, too, makes it well worth it.

Please be so kind, if you view it so, to mark the topic as resolved so that the forum volunteers know you’ve been helped & we can go on to other situations. Lord knows we have a backlog, & I for 1 certainly have not been contributing as much as I should. Life has a habit of getting in the way. & please don’t hesitate to come back here if you need further help.

Good luck to you & your client.

The domain is actually parked, which means there’s no site on it at all. I’m questioning whether the owner may have let the registration lapse? If you visit the site, you’ll see a message that “this page is parked for fre courtesy of godaddy.” So the control panel you used to install the site could’ve generated an automated email, but since the domain is evidently parked, then it can’t be updated.

I’m really concerned, from what you’re telling me, that your site may have been compromised. I’m not seeing any evidence of it in Google, but I am concerned nonetheless. I think, were I you, that I would install Wordfence & check the following options if they aren’t already:
scan plugins & themes
Scan files outside your WordPress installation
Scan images, binary, and other files as if they were executable
Immediately block fake Google crawlers
Immediately lock out invalid usernames
Hide WordPress version
Block IPs who send POST requests with blank User-Agent and Referer

Some of these options may put a load on your server, & you may wish to uncheck them once you’re done, but they can be particularly helpful when trying to see if a site has possibly been compromised.

Another thing that may be wise is to open your wp-config.php file & change the various authentication keys as instructed under * Authentication Unique Keys and Salts.
This will log out any users that may be currently logged in. I’d also suggest changing your control panel & dashboard passwords immediately to something bulletproof, ie, w/upper & lowercase letters, numbers, & punctuation signs, & something that doesn’t contain dictionary words. There are numerous articles on the web on how to make strong passwords, in case that’s of interest, though I rather suspect you already know how to do this. I think these are precautions worth taking–you know–just in case.

Hi, again, Katie. Looks like you’re hosting w/IPage, unless I’m totally off here. You may need to contact them to see if they can look at their server error logs to figure out what may be occurring.

1 thing you could try is to log into your dashboard & activate one of the WordPress default themes (they begin w/the word twenty), then try to update & see if that works. Consider this a temporary troubleshooting measure. If deactivating the theme causes the updates to work, then I would suggest contacting your theme’s support desk, as this is 1 of the things you paid for when purchasing the theme. We are unable to support any but the default WordPress themes here on the forums, as most of us don’t have access to the multiplicity of other themes in the WordPress ecosphere.

Another thing you may wish to do is to open your wp-config.php file & change wp_debug to ‘true’. This is a serious security risk, so please change it back immediately when you’ve finished, but doing so will often show errors on the site. Simply visit it &/or log in once you’ve made the change & see if any error msgs appear. In addition, you may wish to look in the WordPress folders, along w/plugins subfolders, to see if there are any error_log or error.log files that might give us some indication of what might be occurring. Also, if you’ve installed any security plugins lately, you may wish to disable them & see if the errors persist.

Hello, katielind05. 1st, thanks for the url. That is more helful than you realize, I suspect.

Could you please tell us whether you’re on a shared, VPS, or dedicated server? 775, except for possibly the uploads folder, is generally not a good setting–too liberal. We generally prefer 0755.

Denise, please do not panic. Your site is very likely intact. I would not try editing it now, but it is very probable that the site can be reclaimed.

It appears your host is ITX Designs. Their address is http://www.itxdesigns.com. They may or may not be willing or able to help.

Next, since you have purchased a theme, you may wish to consider contacting the vendor for support.

Lastly, if all else fails, you can always post a job opening at:
http://jobs.wordpress.net

I spoke earlier in a previous post about logging into your hosting provider’s control panel. If I am correct that your host is ITX Designs, then the way you do that is to type:
http://fitnessandkids.com/cpanel
& enter the username & password your host provided when you signed up for their service.

Your site does appear to have the Mo

Hello, networkmom, & welcome. Gosh there’s a lot you don’t tell us, ie, whether your host is shared, VPS, or dedicated; what your version of PHP is; & no site url for us to have a look.

Some hosting providers allow upgrading of the PHP version in their control panel. If you have old plugins &/or themes on your site, however, they may not function after the upgrade. It’s always best to go through your site from time to time, & if a plugin or theme hasn’t been updated in a year or more, to try to find more current software that will meet your needs. You might also try contacting your host & see if perchance they can assist. Disabling all plugins to see if the problem goes away & then re-enabling them 1 by 1 till the problem reappears will let you know the culprit plugin. Also, changing to a default theme (the theme name will always begin w/twenty) as a temporary measure to see if the problem goes away. If so, then pretty clearly the theme is at fault.

Hopefully you’ll find some of this helpful. Please let us know.