abletec

Hello supercain2. Often this type of behavior occurs because of caching. This is especially true if the servers have different DNS.

There are generally 3 types of caching that may be involved–your computer’s dns caching, your browser cache, and serverside caching.

Because you don’t tell us what browser or operating system you’re running, it’s very difficult to provide instructions. You should definitively clear any serverside caching you may have in place, either via a WordPress plugin or through facilities like Memcache or Redist.

If the site changed DNS, then sometimes it’s just a matter of waiting for the computers around the world to get that news and the situation will sort itself within a few days at most. It might be helpful to go to a DNS resolver site like Google (https://dns.google.com), enter your new URL, and see if the DNS resolves.

Each browser has its own particular set of instructions to clear the cache–the keyboard shortcut ctrl+shift+delete works on many of them.

Sometimes your computer caches DNS queries as well, and these need to be cleared in order to get the new site. That’s usually done either via an IPconfig or IFconfig command, as in ipconfig /flushdns. But again, it differs between operating systems.

You should also consider doing a search-&-replace of your database, making sure that your old URL is replaced w/your new 1. Back up your database prior to doing so, please.

If you’re using any type of caching plugin, then please ensure that all caches are empty. Also clear any serverside caching that might be in place.

DNS can be a tough subject to understand, so don’t hesitate to ask if you have questions. Actually, caching can be a tough subject as well, so please ask if any of this feels hard.

Please let us know.

Hello, Andrés, & welcome. Could we please try deactivating all plugins on your site(s) & also switch to a default theme & try logging in/saving settings? Conversely, you could try downloading the health check plugin by ww.wp.xz.cn & put the site in troubleshooting mode using that so the appearance of the site won’t change for your guests. I do like the first option better personally, especially if the 2nd doesn’t work, just to make sure.

The other thing is, though, you seem to indicate that you can get in using your phone but not your WiFi? If that’s the case, then I’m wondering if somehow Hostgator has blocked your WiFi’s IP w/its firewall. That usually doesn’t let you go to your homepage or anything else though.

Hello, ksawus, & welcome.

It works for me, which suggests to me that the problem is a caching issue. Please clear your browser cache, as well as any caching you’re doing on your server, & let’s see if that doesn’t help.

Please ensure that your WordPress files are *all* owned by that group, ie, chown _R.

hndev, could you perhaps try doing a database search-&-replace w/something like interconnectit & change any instances of http://site.net to https://site.net & the same for http://www.site.net. It has both a GUI & CLI interface in the event the gui doesn’t work for some reason.

I have not yet had coffee. This suggestion should likely not be trusted. But if you decide to do so, then obviously please, back up your database before doing anything. O, yeah, & did I mention it’s imperative to backup your database?

Also, delete this tool when finished. It poses an incredible security risk.

I have a good friend from Finland. Cool you’re from there. Next stop–caffeine!

ivanmihalev, hndev is using Nginx, so in this case there won’t be a .htaccess file.

Hndev, can we please see your nginx.conf files as well as any vhost config files? Yeah–you didn’t quite tell us all that initially :).

Hello, Johnhrusky, & welcome. There’s a lot of things you don’t tell us, & they could prove important.

1) What kind of hosting do you have–shared, VPS, or dedicated? On shared hosting, permissions issues are probably unlikely. On VPS or dedicated servers, however, they’re 1 of the most common causes for such issues. Closely related, are you using Windows or Linux?

2) Please look at the health check screen on your dashboard. Are there any issues noted? I’m specifically wondering about Imagick or similar that may be needed.

3) Closely related to the health check plugin previously mentioned, have you tried using its troubleshooting mode to see if you can upload images?

Perhaps 1 or more of these will help. Please don’t hesitate to let us know if you need additional help w/this.

Hello, noorman068, & welcome.

There’s a lot you don’t tell us, & it’s important stuff. I’m going to make an assumption that you’re using some sort of VPS or dedicated server as opposed to shared hosting, but if that’s not correct, please let us know in your reply. You also don’t tell us what webserver software you’re running, which makes it tough to assist you, as well as your hosting operating system, ie, Linux or windows, and the path to your website files.

Because of the lack of information, my comments are going to be very general. This sort of problem usually occurs when the owner of the WordPress files is incorrect. The WordPress files should be owned by the webserver group (often www-data in Apache & sometimes Nginx, but this varies greatly). Once you get the ownership correct, you won’t need that code in your wp-config.php file. In Linux, this change is made using the chown -r command.

That was pretty nonspecific, & I apologize for that, but if you provide additional information, we can get more specific if required. Perhaps, however, this will be enough to get you headed in the right direction.